3 Posts

392

August 26th, 2020 04:00

Windows 10 Update problems - Fingerprint reader, Optane, IRST, USB

I installed the latest update of Win 10 Pro 64 bit today.

Now the fingerprint reader doesn't work, I get a message about Optane Memory failing to initialise when i boot (and the IRST icon doesn't appear in the task bar any more), and USB appears to keep resetting every 5-10 minutes even with nothing connected - I get a series of the usual USB disconnect chimes then a series of the connect ones

The only error I can find is one USB device is now "Unknown Device (Device Descriptor Request Failed)

It was all fine yesterday

3 Posts

August 28th, 2020 07:00

Yes I have 1204 installed. I wanted to avoid rolling back since we'll all have to update some day

This method solved the Optane issue, it has something to do with a change in the way the driver install works
https://www.intel.co.uk/content/www/uk/en/support/articles/000056299/memory-and-storage.html

Then uninstall each USB device showing problems through device manager, power system off and then back on (not reboot). A couple of cycles of that solved the problems with my USB-C and fingerprint reader

USB still seems to randomly connect/disconnect attached device though

4 Apprentice

 • 

1.5K Posts

August 26th, 2020 08:00

Uninstall the update  https://www.tenforums.com/tutorials/5486-uninstall-windows-update-windows-10-a.html

if you updated to Feature update  2004 roll back and try again or block that update as your hardware may not be compatible https://www.tenforums.com/tutorials/4097-go-back-previous-version-windows-windows-10-a.html

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