Wireless controller faulty

Question

Inspiron 5482 Basic Caduca Agosto 24, 2020

Etiqueta de servicio:

Código de servicio rápido: 340-433-731-10 Memoria: 8 GB

Procesador: Intel(R) Core(TM) i5-8265U CPU @ 1.60GHz[Cores 4] [Logical/Core 2]

Sistema operativo: Microsoft Windows 10 Home

My new laptop -bought in August clearly has a faulty network/wireless card. Ten days ago, I was told by someone at Dell´s support to download the latest version of this card from Dell´s own website which I did. But the internet (wifi) keeps disconnecting, being slow and sometimes it simply disappears ( it does not let me connect). Other computers in the household work fine. I need a definite solution to this as I am a free lancer writer/copy editor and my laptop is my work tool. I am not calling Dell´s computer support again! They charge for the call and I already know what the problem is. I have messaged Dell on Twitter and so has my husband. I am writing here in the hope of getting an answer and a solution. European warrant clearly state I am entitled to a replacement if this laptop came faulty from factory which it did because the wireless disconnection has happened from the beginning.

DELL-Cares · Answer

I also recommend you delete your public post as that contain your system service tag and other viewers could misuse it.

DELL-Cares · Answer

Hi there,

I’m sorry to learn that you are facing an issue with your Dell laptop.

I notice you are working with our regional team on Twitter in Spanish. I couldn’t translate our internal log as the conversation is in Spanish, but I’m certain our regional team will resolve this issue for you.

I’ll request you to continue working with our Spanish team on twitter to avoid confusion on this matter.

Thank you for your time

Dell-KughaluA
Social Media Team

Inspiron

Wireless controller faulty

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