diagnosing your computer loop

Question

Own a dell 15-3567 laptop running win 10 The unit does a daily scheduled incremental backup image to aWD external drive.   On startup the unit goes into a 'Preparing Auto repair' then into' Diagnosing Your computer 'loop.     So   On startup continued hitting 'F8' It opens into a Blue Bitlocker screen where I have to enter the recovery key code When I continue it proceeds to unlocking  about 5 min Then into blue screen for a long while  about 5 min Then diagnosing your computer again about and never stops     On startup continued hitting 'F8'Then if  I entered the recovery key code and opted for skip this drive It will continue with windows 10   Then into troubleshoot Advanced options Ran startup repair to no avail     Then tried command prompt Ran sfc /scannow After 100% verification  Message    'Windows Resource Protection could not perform the requested operation On top is says    c:\Administrator:X\windows\system32\cmd.exe   So then I tried Factory Image Restore     your system to a saved image. I have an image that was saved 1 hr prior to this crash. On a WD external drive using AOMEI free backup tool It goes into analyzing system then a box comes up We are unable to launch the support assist os recovery tool please utilize the Microsoft reset pc feature   I tried another win os then a screen comes up Recovery And the error code the is 0xc000000e   then screen goes black and thing unit shuts down.       Fn windows button to Then system test                                   When I did a system hardware scan it came up with an Error code 2000-0142                                                                                        Validation 71398                                                                                        EPSA 4304.14 Error opening log file I also shut the computer down and unplugged all power and devices and held the start button for 15 seconds and restated no success with this as well   I also reset this PC with saving personal files From this device  Looks like this may work Continue exit and continue to Microsoft win 10   the screen goes black with last screen very faint. Then it goes into auto repairing then back to the bitlocker screen   Any suggestions

DELL-Cares · Answer

We tried reaching you on a private message asking for the Service Tag number to ascertain the warranty but did not receive a response. Please feel free to reply to the private message whenever you are available.

AdrianG001 · Answer

Here is what worked for me. Press and hold F2 when starting up to get to the BIOS Go to the Security Section Uncheck 'PTT Security'

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