With a 5 year old PC its likely the CMOS Memory backup battery is failing. Generally the lifespan of the battery is 5 years. Suggest you replace the battery as a first step (may be all that's needed).
You failed to include your exact PC model number (always include that on any initial problem post) so I can't link you to the Dell service manual and procedure to change the coin cell battery (usually a 2032 battery).
Go to the link below, enter your service tag number or model number and you can access the Documentation.
i did get a message that i should enter my service tag, which i replied to.
1 or 2 years ago i did replace my battery - and what a job that was. the whole laptop had to taken apart just to get to the battery (and we had a job finding a replacement battery!). so, i doubt that that is the problem. thanks for suggesting it though.
astara
9 Posts
0
November 3rd, 2020 09:00
thanks for the link. i installed the later version. so far no error messages. the true color preferences look the same to me. time will tell.
fireberd
9 Legend
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33.4K Posts
0
November 3rd, 2020 06:00
With a 5 year old PC its likely the CMOS Memory backup battery is failing. Generally the lifespan of the battery is 5 years. Suggest you replace the battery as a first step (may be all that's needed).
You failed to include your exact PC model number (always include that on any initial problem post) so I can't link you to the Dell service manual and procedure to change the coin cell battery (usually a 2032 battery).
Go to the link below, enter your service tag number or model number and you can access the Documentation.
https://www.dell.com/support/home/en-us
astara
9 Posts
0
November 3rd, 2020 07:00
i did get a message that i should enter my service tag, which i replied to.
1 or 2 years ago i did replace my battery - and what a job that was. the whole laptop had to taken apart just to get to the battery (and we had a job finding a replacement battery!). so, i doubt that that is the problem. thanks for suggesting it though.
i have an inspiron 15 laptop.
fireberd
9 Legend
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33.4K Posts
0
November 3rd, 2020 09:00
Take a look at the linked thread below. It has a fix.
https://www.dell.com/community/Windows-10/True-Color/td-p/5169590