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February 15th, 2020 14:00
ethernet not working
Hi Hoping someone can help!
recently purchased a DELL Inspiron 17 3793 and all is going well apart from the fact I cannot connect to my router or other Dell laptop via ehernet connection and yet all is fine via wifi.
Frustratingly when I connect the old laptop to a cable the card acknowledges the cable - same cable to the DELL Inspiron 17 3793 there is no response!
Ive tried uninstalling the drivers so they reinstall - no hope.
Any ideas who be appreciated
Cheers
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Mary G
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20.1K Posts
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February 16th, 2020 09:00
Sounds like a setup connection error. Ethernet is a special cable that connects the router and the special ethernet port on the computer (#4 in the picture*) Try connecting the Ethernet cable to a diff port on the router like #2. Run the Network Troubleshooter for more help. Make sure you setup your home network so the computers can see each other.
*Check the illustrations in the setup manual-- https://topics-cdn.dell.com/pdf/inspiron-17-3793-laptop_users-guide_en-us.pdf