intel Chipset Device Software Driver 10.1.18019.

Question

I have an Inspiron 7773. Over the past several months, starting in July 2019 I have been receiving update messages to install 'intel Chipset Device Software Driver version 10.1.18019.8144' I go through all the motions it appears to have loaded properly and asks for a reboot at the end of Installation.  I reboot and go on my merry way.  A couple of week go by and I receive the same update message to load the same driver same version as above.  At first, I reinstalled but it keeps coming back.  I don't know if this is a problem or not.  I've stopped doing the install and just disregard the message. What's up?

Georgeann_Y · Accepted Answer

No after an hour of 'Download in progress' I gave up and canceled the process.  It should take an hour to download 11 meg driver. After the remote session yesterday during which the problem was corrected all is good in the world of my Dell product.  Thank you for your assistance in resolving the problem.

nyc10036 · Answer

here's the direct link : https://www.dell.com/support/home/us/en/04/product-support/product/inspiron-17-7773-2-in-1-laptop/drivers

I am wondering whether turning off Fast Boot in Windows 10 would be remove the problem.

Georgeann_Y · Answer

I gave it a try and loaded the update with the fast boot off. It loaded OK. I'll let you know if it works. Thanks

rhsortho · Answer

I am interested to know if that worked.  I've had the exact problem trying to install the 'intel chipset driver' on my 7786 for months!!  However EVERY time I tried, the install would complete but upon the reboot it would blue screen! After the 'we're collecting information...' screen it would restart normally and SupportAssistant would advise to update again.  The final time I tried to install, it hosed my 7786 to the point of being unbootable.  After using Macrium to install a backup image the computer is working but I am hesitant to reinstall that 'update' that support assistant is still nagging about.

Dell-Geoffrey R · Answer

Hi, Thank you for posting and for sending the service tag information via private message. We have opened a case and will be responding to you privately. Geoffrey

DELL-Cares · Answer

Hi Annie

I’m sorry about this

I could see that picture you had shared.

Have you tried to download the driver manually from https://dell.to/2PiC8co?

If you still notice the drivers in the support assist after manually installing them. You could uninstall the support assist completely. Restart your system and reinstall support assist using link shred here https://dell.to/2p2D5eb

Dell-KughaluA
Social Media Team

Georgeann_Y · Answer

Well I opened 'Support Assist' tonight and there it was again.  The computer is seems to be operating properly but it is annoying to keep getting this update message. See Picuture

DELL-Jesse L · Answer

Georgeann_Y,   `Did the driver complete the installation?

Georgeann_Y · Answer

I've tried this previously and I end up in a perpetual 'Download in progress.  I took the following picture an hour after pressing the install button.

Inspiron

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