thank you for your response, in fact when I removed the battery, there was a bus cable stuck behind it, I tried to slowly remove the battery and then found this:
I upgraded the ram and returned the battery, RAM got upgraded, but the Keyboard does not work (its LED still working, as well as the touchpad).
After I read your message, I did Hardware Diagnostic, and immediately got alerted with this:
I tried to re-connect the cable, but dont know how to do it, it is very thin like a paper,
As of 11:44 am Eastern Time, I cannot see any of the images you have posted.
The flex cables are delicate and must be inserted fully into the connector.
You also must have the correct side inserted which means you have 1 in 2 chance of getting that correct. If the keyboard does not work, try flipping over the flex cable.
OudMaster
19 Posts
0
April 7th, 2019 12:00
if you look at the following video:
https://www.youtube.com/watch?v=cyD5cZ7xbmA
at 3:40
I will try to do the same.
nyc10036
4 Operator
•
5.6K Posts
0
April 6th, 2019 14:00
OudMaster
19 Posts
0
April 7th, 2019 03:00
Hi nyc10036,
thank you for your response, in fact when I removed the battery, there was a bus cable stuck behind it, I tried to slowly remove the battery and then found this:
I upgraded the ram and returned the battery, RAM got upgraded, but the Keyboard does not work (its LED still working, as well as the touchpad).
After I read your message, I did Hardware Diagnostic, and immediately got alerted with this:
I tried to re-connect the cable, but dont know how to do it, it is very thin like a paper,
I hope it is not cut.
could you please advise?
nyc10036
4 Operator
•
5.6K Posts
0
April 7th, 2019 08:00
As of 11:44 am Eastern Time, I cannot see any of the images you have posted.
The flex cables are delicate and must be inserted fully into the connector.
You also must have the correct side inserted which means you have 1 in 2 chance of getting that correct. If the keyboard does not work, try flipping over the flex cable.
.
OudMaster
19 Posts
0
April 7th, 2019 09:00
Could you please see the images here:
https://i.imgur.com/D3viVDP.jpg
https://i.imgur.com/Cx796ve.jpg
Saltgrass
4 Operator
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4.3K Posts
0
April 7th, 2019 11:00
Those type of connectors normally have a piece which needs to be held out while inserting the cable then pushed in to secure the connections.
I do not know what the plastic piece is you show on the cable end. Could it be from some other component?
OudMaster
19 Posts
0
April 7th, 2019 12:00
Hi Saltgrass,
no, I purchased it online from Dell and this is my first time I uncover these stuff.
At the end of the cable there is something like transparent adhesive tape,
I dont see there is a smooth way to insert the cable into the connector.
!!!
OudMaster
19 Posts
0
April 7th, 2019 13:00
The issue is fixed :smileyvery-happy: