i tried to buy a new adapter and AGAIN the same message!!!
Is the new adapter a genuine Dell adapter? If not, then you will continue to receive the same message and battery will not charge at normal rate.
if it is a Dell adapter, try the adapter on another Dell laptop to see if it recognizes the adapter.
If the adapter is good, then the problem is either a power jack or the charging circuit on the motherboard. You could replace the jack to see if the problem is solved.
it IS an original as it was the first one. nobody of my friends has dell and most definitely ont this new model that has different and most expensive adapter of all other dell adapters...the jack was changed along with motherboard a year ago so it should be fine (the previous adapter burnt literally the jack and motherboard so it had to be exchanged at dell facilities). do you think they might have messed something up? i'd hate to spend 400€ AGAIN after only one year...
I didn't say that the battery wouldn't charge. I said that the "battery will not charge at normal rate" as long as your BIOS doesn't recognize the adapter. It will charge as though the adapter were maximum 65 watt.
You're telling me that everything is good: adapter; jack; motherboard. I'm telling you that the reason you see that message is due to at least one of those three items.
I understand that but the jack can be cheap but i need to pay someone to do this for me and its at least 100dollars for a rhing that was changed by dell themselves a year ago and is brand new. Only the duagnosis for them to tell me its jack costs 50 euro here in italy. Sorry if i sound angry. If i dont repair it what am i risking?
This is the last time im buying dell. Never had that msny issues with other brands.
Don't get angry at us. We don't work for Dell. We are not paid by Dell. We are unpaid volunteers, customers just like you. We come here to help people.
The same situation that you nave now: you will be unable to charge your battery at a normal rate and unable to run your system at its maximum performance.
This is the last time im buying dell. Never had that msny issues with other brands.
All brands have issues. All brands can have parts fail, especially since all brands share parts from only a few common suppliers. One's opinion of a brand is naturally shaped by one's recent experience. Right now my friend thinks that Lenovo is the worst brand and he will never buy another Lenovo due to many problems. His old Dell was, according to him, much more reliable.
filbert
4 Operator
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1.8K Posts
1
October 19th, 2022 09:00
Is the new adapter a genuine Dell adapter? If not, then you will continue to receive the same message and battery will not charge at normal rate.
if it is a Dell adapter, try the adapter on another Dell laptop to see if it recognizes the adapter.
If the adapter is good, then the problem is either a power jack or the charging circuit on the motherboard. You could replace the jack to see if the problem is solved.
Parts-People has a Power Input Jack with Cable for your model.
stiperski
1 Rookie
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5 Posts
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October 19th, 2022 10:00
it IS an original as it was the first one. nobody of my friends has dell and most definitely ont this new model that has different and most expensive adapter of all other dell adapters...the jack was changed along with motherboard a year ago so it should be fine (the previous adapter burnt literally the jack and motherboard so it had to be exchanged at dell facilities). do you think they might have messed something up? i'd hate to spend 400€ AGAIN after only one year...
filbert
4 Operator
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1.8K Posts
0
October 19th, 2022 11:00
I didn't say that the battery wouldn't charge. I said that the "battery will not charge at normal rate" as long as your BIOS doesn't recognize the adapter. It will charge as though the adapter were maximum 65 watt.
You're telling me that everything is good: adapter; jack; motherboard. I'm telling you that the reason you see that message is due to at least one of those three items.
ejn63
10 Elder
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30.7K Posts
1
October 19th, 2022 11:00
Two adapters not recognized means the issue is either with the DC jack (under $30 in most cases) or the system board (think 10X or more than price).
Replace the DC jack next as you were recommended to do.
stiperski
1 Rookie
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5 Posts
0
October 19th, 2022 11:00
the battery DOES charge, but at slower rate (i guess because it's old) but this sign keeps popping up and it makes me nervous....
stiperski
1 Rookie
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5 Posts
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October 19th, 2022 23:00
I understand that but the jack can be cheap but i need to pay someone to do this for me and its at least 100dollars for a rhing that was changed by dell themselves a year ago and is brand new. Only the duagnosis for them to tell me its jack costs 50 euro here in italy. Sorry if i sound angry. If i dont repair it what am i risking?
This is the last time im buying dell. Never had that msny issues with other brands.
filbert
4 Operator
•
1.8K Posts
0
October 20th, 2022 06:00
Don't get angry at us. We don't work for Dell. We are not paid by Dell. We are unpaid volunteers, customers just like you. We come here to help people.
The same situation that you nave now: you will be unable to charge your battery at a normal rate and unable to run your system at its maximum performance.
All brands have issues. All brands can have parts fail, especially since all brands share parts from only a few common suppliers. One's opinion of a brand is naturally shaped by one's recent experience. Right now my friend thinks that Lenovo is the worst brand and he will never buy another Lenovo due to many problems. His old Dell was, according to him, much more reliable.