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November 8th, 2017 15:00

17-5767 Operating System Loader has no signature

Hi,

Help! I am at the end of my tether here! 

My m/c is barely 2 months old. I haven't used it much as I am still working on my old laptop. It went into a longish update a day ago. Today, when the battery ran out and instead of showing me an alert, it just shut down. When I reconnected it to the charger, on its own, it ran some tests and said there were no problems detected. Then it rebooted and went into a screen with the message - "Operating System Loader has no signature. Incompatible with SecureBoot. All bootable devices failed. Secure Boot verification."

And the only other option on this screen is to shut down.

I looked at other threads on the forum and have tried the following - 

1. disabled secure boot & rebooted. 

2. let the battery run out and recharge again

3. Reset to default BIOS settings and add a new manual line for BIOS sequence

I do not understand the technical stuff with hardware/software and so haven't tried the more complicated solutions given in the forums.

I am really out of options here (except contacting Dell Support which is my last resort). I would really appreciate it if someone could help me out here. Thanks.

Poonam

4 Operator

 • 

6.4K Posts

November 11th, 2017 06:00

Lastly,

Dell Inspiron 3543;

4 Operator

 • 

6.4K Posts

November 11th, 2017 06:00

:emotion-2:

Please check if the Hard drive or solid state drive is detected in the BIOS. Also, enable Secure Boot and make sure UEFI  is set.

Dell Inspiron 3543, windows 10

3 Posts

November 29th, 2017 13:00

Thank you for your help @LSUFAN51. I had to send it to the Dell tech center anyway. It's back now and working fine. Fingers crossed it doesn't happen again.

4 Operator

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6.4K Posts

November 29th, 2017 13:00

Good to know Dell took care of you. Thanks for the update.

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