Since this forum is a peer-to-peer forum (customers assisting other customers) and is not the same as genuine Dell Technical Support, to have your problem resolved, you will need to contact the Dell Techies. This is noted in the Terms of Service for the DellTalk forums.
That being said, the problem that you describe can very well be caused by a loose connection anywhere within the system. Since most connections are a "press fit" type of connection, excessive flex of the system chassis can cause a multitude of strange problems, including the problem that you describe. Being sure that the chassis screws are properly tight will, very often, resolve problems such as this.
It is also possible that since the keyboard connects to the motherboard directly, and the keyboard has already been replaced, that the motherboard may need to be replaced. In order to arrange for a system motherboard replacement, you will need to contact the Dell Techies. Contacting them by phone or over Dell Chat seem to be the two best avenues to get problems resolved. Dell's e-mail tech support has a lot of room for improvement.
BigBrother
2 Intern
•
4.8K Posts
0
April 12th, 2005 12:00
Guruuno,
Since this forum is a peer-to-peer forum (customers assisting other customers) and is not the same as genuine Dell Technical Support, to have your problem resolved, you will need to contact the Dell Techies. This is noted in the Terms of Service for the DellTalk forums.
That being said, the problem that you describe can very well be caused by a loose connection anywhere within the system. Since most connections are a "press fit" type of connection, excessive flex of the system chassis can cause a multitude of strange problems, including the problem that you describe. Being sure that the chassis screws are properly tight will, very often, resolve problems such as this.
It is also possible that since the keyboard connects to the motherboard directly, and the keyboard has already been replaced, that the motherboard may need to be replaced. In order to arrange for a system motherboard replacement, you will need to contact the Dell Techies. Contacting them by phone or over Dell Chat seem to be the two best avenues to get problems resolved. Dell's e-mail tech support has a lot of room for improvement.
Steve