AMD Graphics Card not getting detected

Sai

Answer 1.

You can use a free utility like GPU-Z or AMD's own AMD System Monitor - basically once the card is in use, you'll see a rise in it's core temperatures, core frequency, and memory use.

Answer 2.

Haven't seen this, I'll Google the symptom see if I can find something that might help in resolving.  

What version of Catalyst Drivers are you running?

No need to consider UnifL, that's an extreme that I recommend to people that are at wits end.

In general once people figure out how to get the Catalyst Drivers working with their "Enduro" discrete cards it works. 

It's just that AMD/Intel is a mess adding to that Dell is of now help with getting up-to-date drivers out as well. AMD is working hard and fast to correct past issues the OEM's that use their cards not so much :(.  

Problem is when is Dell going to release updated drivers to make it easier for their users? 

It's crazy that they are always behind.  Ergo reason why there is leshcat and why AMD just doesn't shut him down.  Doing a service that OEM's refuse to do themselves.

But, keep this in mind if you read on the internet about AMD/Intel Graphics setups Dell isn't the only one having issues, most if not all other vendors are in the same boat.

Cheers

If you look at the current lineup of 15R systems (5521), the AMD chip seems to be gone - they're all Intel-only.

Looks like they shifted the AMD discrete GPU along with an Intel HD IGP over to their SE Line only now.

So you can still get a 15R with an AMD it seems.  www.dell.com/.../fs

True CyberMaxX360, when I spoke to Tech Support and shouted about the drivers issue, they are not much worried about fixing the issue. I knew AMD System Monitor can be used to monitor graphic card usage, I asked even If I knew the answer to the Tech Support guy, he said there isn't any software/utility that we know which can give the usage details and even he asked his supervisor  and even he don't know, I was surprised as they don't know any kind of s/w which can help. 

Coming back to the topic, I formatted my system and reinstalled everything, but this time in orderly fashion which you've suggested in the one of the posts. Now I assigned Battled Field 3 to High Performance and saved it, and I started AMD System Monitor, I see the AMD Usage graph ( I's really happy to see that AMD Card is invoked for the game play).

Now again I gave a try with Tomb Raider 2013 game just to get whether it is working for this game too or not. 

One thing is -

when I started game I don't see AMD Graphic card in Display Drop down list- shown as below(

I assigned High Performance in CCC :

Now during game play as I said AMD Graphic card is not invoked, the graph is flat lined on AMD System Monitor.

After I close the game after the game play. CCC asks again to add the TombRaider exe to CCC again :(

as shown below:

CCC shows as NOT ASSIGNED again:

Did you see this kind of behavior with CCC ???? it works for Battlefield and doesn't work for Tomb Raider. any help/ideas in this ??

Sai -

First are you using Dells drivers?  They happen to be a bit old, as I stated I have no idea why they are lagging on releasing newer drivers based on the newest AMD reference drivers, it would stop more then 3/4 of the questions being asked here on the forums.

Next, quick overview on how that AMD Discrete GPU (dGPU) works in you system along with the Intel HD Integrated Graphics Processor (iGP).    The AMD can only handle "Rendering Tasks" it has no "Display Port" Technology built into it, it must rely on the Intel HD to provide that service.  That is to say, the AMD card is not physically connected to any Display Ports nor is it physically or directly connected to the Display Panel.  

This is the reason why one can not just disable the Intel HD iGP (a few years ago systems built with switchable graphics had two full GPU's with a physical electrical switch(MUX) in place that switched which card had direct access to the display ports. Today, these systems are MUXless there is no physical electrical switch only one card has access to the Display Ports and Display Panel, that being the Intel HD iGP.

This is the reason why applications have no knowledge of the AMD dGPU as most applications generally check which display device is physically connected to the display port.

So on to your questions.

1) Glad to hear you have Battlefield 3 Going, it's an older game been out for a while, but the main fact is your setup is working in this instance.

2) Tomb Raider 2013 setup - see my explanation above one why it only sees the Intel HD

3) Haven't seen this, but then again don't know what version of AMD's driver your running - if it's Dell, its OLD! and probably the reason why it doesn't like adding newer applications. :(

Note: I have seen some games that actually use a "Wrapper" the .EXE that starts the game isn't actually the game's .EXE itself, it just starts the game, does a splash screen, perhaps setups a configuration file and then passes control to another .EXE. Maybe start up task manager not the .EXE's that are running, then start Tomb Raider 2013 get fully into the game, toggle back over to Task Manager and note what new .EXE's are running.

I also correspond with a Dell Liaison often, posted a PM asking what's the deal with Dell releasing newer AMD drivers hopefully when he has time he'll answer.

Cheers

EDIT: Also, you may want to look at this thread here - lots of 14r/15r/17r users participate in it (it's quite long indeed) don't bother starting on page one, go to the last page read the thread backwards for currently relevant information.  One thing, there are posts from people on how they got the most current Intel Drivers and most current AMD reference 13.x (WHQL and/or BETA) drivers working on their systems instead of using the Dell provided Old Drivers :D

hi bro...................i am also having same problem with my dell inspiron 15 3521 laptop.....................i am not able to get wifi and webcam driver.........

also when i am installing the amd driver suggested by you it is not completing............like after the installation a window is poping up saying some erors are occured ..............................due to this in my driver list only intel hd 4000 is there  i m not able to use my amd hd graphic ..................please help me bro......................

i m sending my log detail which i got after the amd driver installation .........................

What exactly did the Pop-up window state (Post Screen Shot) -

Looking at your log file

1) I see you ran it a few times:

[04/21/13 15:50:29] Update Package Execution Started
[04/21/13 15:53:46] Update Package Execution Started

2) It created a Text file that may have more information so can you navigate to and  post the information that is contained in the following file:
    [04/21/13 15:56:38] Open file: C:\ProgramData\Dell\UpdatePackage\Log\Video_Driver_DY8P8_WN_8.982.6.0_A02.txt

3) Each time it ran it looks fine to me as I see Result Codes of '0', Error Codes of '0' and Exit Codes of 'SUCCESS' 
   [codes of 0 generally means no errors detected]

EXAMPLE From your posted log above:

[04/21/13 15:50:29] Update Package Execution Started
[04/21/13 15:50:29] Original command line: "C:\Users\TARUN\Downloads\driver installation\7 step\Video_Driver_DY8P8_WN_8.982.6.0_A02.EXE"
[04/21/13 15:50:29] DUP Framework EXE Version: 3.0.93.1
[04/21/13 15:50:29] DUP Release: DY8P8X00-00
[04/21/13 15:50:29] Intializing framework...
[04/21/13 15:50:29] logo.png
[04/21/13 15:50:30] User Command: attended
[04/21/13 15:50:30] DUP Capabilities Value: 2097151 (0x1FFFFF)
[04/21/13 15:50:30] DUP Vendor Software Version: 8.982.6.0
[04/21/13 15:50:30] Local System/Model Compatible with this Package? Yes
[04/21/13 15:50:30] Local System OS Version: 6.1.1.0
[04/21/13 15:50:30] OS Compatible with this Package? Yes
[04/21/13 15:50:30] Local System OS Language: EN
[04/21/13 15:50:30] Language Compatible with this Package? Yes
[04/21/13 15:51:58] Identified Behavior : attended
[04/21/13 15:51:58] Temporary payload log file name: C:\ProgramData\dell\drivers\Video_Driver_DY8P8_WN_8.982.6.0_A02\DUP4DE1.tmp
[04/21/13 15:51:59] Translated Command Line : setup.exe -MUP -Log "C:\ProgramData\dell\drivers\Video_Driver_DY8P8_WN_8.982.6.0_A02\DUP4DE1.tmp"
[04/21/13 15:51:59] Path : C:\ProgramData\dell\drivers\Video_Driver_DY8P8_WN_8.982.6.0_A02
[04/21/13 15:51:59] Identified Behavior : attended
[04/21/13 15:53:08] Append Vendor Software Log: C:\ProgramData\dell\drivers\Video_Driver_DY8P8_WN_8.982.6.0_A02\DUP4DE1.tmp
[04/21/13 15:53:08]--- Start of Vendor Software Log ---
[04/21/13 15:53:08] ASCII payload log file detected.
[04/21/13 15:53:08] Date / time executed : 2013 April 21 15:52:6
Command line with which vendor package was invoked : -UI -MUP -LOG "C:\PROGRAMDATA\DELL\DRIVERS\VIDEO_DRIVER_DY8P8_WN_8.982.6.0_A02\DUP4DE1.TMP"  /IGNORE_UPGRADE
Inventory version prior to update :
Update version carried by package :  
Date / time completed: 2013 April 21 15:53:7
Update result : 0

[ResponseResult]
ResultCode =0

[Details]
Package Name =Intel Media Components
Package PID =W-06-0100-000-007-008-001-00-25
Version =9.17.10.2843
ErrorCode =0

[04/21/13 15:53:08]
--- End of Vendor Software Log ---
[04/21/13 15:53:08] Vendor Software Return Code: 0
[04/21/13 15:53:09] logo.png
[04/21/13 15:53:09] Name of Exit Code: SUCCESS
[04/21/13 15:53:09] Exit Code set to: 0 (0x0)
[04/21/13 15:53:09] Result: SUCCESS
[04/21/13 15:53:11] Name of Exit Code: SUCCESS
[04/21/13 15:53:11] Execution terminated at date-time 04/21/13 15:53:11
[04/21/13 15:53:11] ######

1) ya i tried many times to install that driver thats why it shows like this..

2) that txt file is not present there......

3) the poping window shows like this..........

@superstar007 - anything marked unknown device?

@superstar007 it would seem from the message popup that the only thing that the package thinks it needs to update is the Intel Media component.  What does "Device Manager" show under "Display Adapters" do you see the AMD card? If so, right click on it, select properties, look under the "General" Tab is there any error codes? Also, look under the "Driver" tab what version # does it display?

@saikiran939 -

Answer #1  - no reason not to, read the comment under what was "Quoted" under that link (page 87 that you referenced above) The AMD 13.X drivers has improved their "Enduro" technology, in fact CCC UI changed to allow much better control. As the person commented below the Quote, they installed the complete package with no issues.

Answer #2 -

Depends on what version of Windows 7? or 8? as procedures are slightly different.

Side Note: In a few of my posts around here for folks who have this Intel/AMD setup and whom seem very frustrated that it isn't working well or working at all for that matter. l I have pointed them to this site here http://leshcatlabs.net. The site provides a service that OEM's such as Dell, HP, Lenovo, and many others for some reason fail to do and that is supplying updated AMD drivers for their units in a timely fashion.  This site is well known amongst the community read the comments on his page.

Noted: It Looks like as of his 13.3 beta 3 drivers he now has them "Signed" perhaps keep an eye on this site for when he releases a stable version, since leshcat keeps very much up-to-date.  No need to put windows into "Test/Water Mark Mode"  now if using his drivers totally up to you. 

In any case, one thing that you may find useful if you don't want to use the leshcat drivers, is the "manual" located here http://leshcatlabs.net/manual/ read the section on "Removing previous Branded/Custom Drivers" read it over at least twice to fully understand what needs to be done, NOTE the difference between Windows 7 and 8 procedures. (I had to read it a few times myself)  

You'll need the free version of Treexy Driver Fusion to totally cleanup the AMD Drivers no need to purchase the premium version.

Since you have the latest Intel Drivers, no need to use Driver Fusion to uninstall them as well.  Just follow the procedures in that manual to remove AMD's stuff.

If your running Windows 7 you may want to make sure that you have the latest .NET 4.0 framework installed - google for it, or search Microsoft's site.

Then, use the 13.1 link that you posted, but go ahead and install CCC as others stated in the other forum it does work and you do want the benefits that the new CCC provides to Enduro Class AMD Cards as well.

Cheers

no the amd driver is not present under display adapter only intel hd 4000 is pesent....................wat to do..........

thanx for help

nop nothing is there only intel is there........................

@CyberMax,

I tried installing newer version 13.1 drivers after following removing procedure, the installation failed with Driver Installation Failed error, I've no idea why it failed. It seems that 13.1 is not supported for 7670M Graphic Card. Hard Luck.

Error messages

Driver Install: the installation failed

May be I should give it a try with UniFL.

Thanks,

Sai Kiran

Sai,  

In that case UniFL 13.3 Beta 3 would be the best choice as it is a "Signed" driver and you wouldn't have to put your Windows 8 or Windows 7 OS into "Test / Watermark Mode" - basically the way you get unsigned 64 bit drivers to install (test / watermark mode will make the OS less Secure)  - 13.3 Beta 3 from Leshcat doesn't need that requirement now.

EDIT: Post the failed Install log from 13.1 if you can :)