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October 30th, 2017 08:00
Adapter fails to insert completely
My son has a Dell Inspiron 5558 that I purchased less than two years ago.. About two months ago, my son noticed that the power adapter wouldn't completely plug into the side of the laptop. It will supply power to the laptop, but won't charge the battery. I don't want to force the adapter into the side and cause damage. Any ideas?
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ejn63
11 Legend
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October 30th, 2017 12:00
Check to see which part (the plug on the adapter or the jack in the system) is damaged -- and replace the adapter or the jack:
www.parts-people.com/index.php
accordingly.
Dell-SreejithR
6 Operator
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3.4K Posts
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October 31st, 2017 06:00
Thank you for your message.
Have you tried connecting another adapter & has that worked? If another adapter has worked, you will need to get the ac adapter replaced.
If another ac adapter does not fit in, you will need to get the DC in port replaced (part # KD4T9)
If the system is under warranty, I can help you with the part replacement. If the warranty has expired, we can route you to our out of warranty specialist.
Please click on my Dell username & send a private message with the service tag, registered name & email address.