I would best suggest, if possible carry your system to a local store and check for a suitable lock before you make the purchase.
If none of the locks fit into the slot, then send me the exact lock models you have tested and we shall research further.
Also, please click my DELL-username and write me a private conversation with the service tag and your contact details(Name and Email) for case records.
Thanks for the reply. When I look through the slot I can see part of the metal on both sides and the plastic body will actually allow the lock to pass but its the backing plate stopping it because it's not the wedge design, back to the store I guess.
Thanks for the reply. When I look through the slot I can see part of the metal on both sides and the plastic body will actually allow the lock to pass but its the backing plate stopping it because it's not the wedge design, back to the store I guess.
I have the same problem with my 15r3. I bought an expensive number/character type lock (I don't want more key's) by an other shop at the same time when I ordered my laptop. The lock arrived much earlier, but now I discover it doesn't fit, and I guess I can't return the lock. And I can't find any character/number type noble locks that is available to me.
I also don't like most noble locks (ignoring the key's) that I see online as it seems they don't have any protective layer (rubber/silicon?) between the lock and the device to prevent it from getting visual wear on the outside of your device.
In all computer shops in my city, they don't even know what a "noble" lock is. they all have kensington.
Now my burning question: Why is dell differing from the industrial standard kensington type lock ports?
Not only does this give me a real headache time right now, it also means that if i would advice dell as mobile device solution to a company, I should add an extra €50 for every device because they also need to replace all there current industrial standard kensington type locks.
Is it because kensington themselves might be asking a fee for using there kensington standaard and so dell want to break this "fee" structure?
I've had the same problem. No one in Tech or Sales or Support can tell me what the lock standard is, and the only one I've seen available on the dell website is Noble Part TZNG04DHT for $80
DELL-Rishi
6 Operator
•
2K Posts
0
September 17th, 2016 19:00
Hi ILSON.,
Is the slot misaligned or damaged?
Try another lock if possible of the same model and check.
You would need this kind - http://dell.to/2cyjdZW
I would best suggest, if possible carry your system to a local store and check for a suitable lock before you make the purchase.
If none of the locks fit into the slot, then send me the exact lock models you have tested and we shall research further.
Also, please click my DELL-username and write me a private conversation with the service tag and your contact details(Name and Email) for case records.
Let us know if you have any other queries.
ilson.
1 Rookie
•
4 Posts
0
September 18th, 2016 09:00
Thanks for the reply. When I look through the slot I can see part of the metal on both sides and the plastic body will actually allow the lock to pass but its the backing plate stopping it because it's not the wedge design, back to the store I guess.
DELL-Rishi
6 Operator
•
2K Posts
0
September 18th, 2016 23:00
Hi ILSON.,
Thank you for the update.
Should you need any info / help, contact us anytime.
AcE Krystal
1 Rookie
•
11 Posts
0
March 13th, 2017 08:00
I have the same problem with my 15r3. I bought an expensive number/character type lock (I don't want more key's) by an other shop at the same time when I ordered my laptop. The lock arrived much earlier, but now I discover it doesn't fit, and I guess I can't return the lock. And I can't find any character/number type noble locks that is available to me.
I also don't like most noble locks (ignoring the key's) that I see online as it seems they don't have any protective layer (rubber/silicon?) between the lock and the device to prevent it from getting visual wear on the outside of your device.
In all computer shops in my city, they don't even know what a "noble" lock is. they all have kensington.
Now my burning question:
Why is dell differing from the industrial standard kensington type lock ports?
Not only does this give me a real headache time right now, it also means that if i would advice dell as mobile device solution to a company, I should add an extra €50 for every device because they also need to replace all there current industrial standard kensington type locks.
Is it because kensington themselves might be asking a fee for using there kensington standaard and so dell want to break this "fee" structure?
And please let me know what options I have?
drmindyc
1 Message
0
July 24th, 2017 13:00
I've had the same problem. No one in Tech or Sales or Support can tell me what the lock standard is, and the only one I've seen available on the dell website is Noble Part TZNG04DHT for $80
I have the XPS 9365