Alienware 17 R4 Battery won't charge over 99%

So I bought my laptop the previous Summer. It's Alienware  17 R4 I used just 7-8 times but I faced an annoying problem.

The laptop's battery won't charge over 99%! it says: "plugged in, not charging", it's been an hours and it's still stuck.

in the bios battery health Show message error "this battery has experienced a permanent failure and needs to be replaced"

I remember this problem occur when I upgraded the drivers to latest version including BIOS

I focused in the bios because most people face this problem battery with the bios upgrade

I tried to downgrade to previous versions but still the same problem , I tried to press F9 in BIOS Setting to "load Default" after reboot the problem still exist

I tried to unplug the laptop battery and bios battery and plug them back and the problem persist