Hi 2EZ4CY,

If the screen is physically broken, then it would not be covered under warranty, unless you have accidental coverage purchased with the order. 

When you say PH, do you mean Philippines?  If you could send me a private message with the service tag of the system and your contact details, then I could check and confirm if the warranty transfer has been complete to your current residing country or not. And we could also confirm your warranty info.

Could you also write a detailed description of the issue? Also, post a screenshot of the issue?

You could choose to contact us via this forum or via Twitter - @AlienwareTech or Facebook - http://bit.ly/1Ss1Kus

Keep us updated.

Hello Rishi,

PM sent.  I'll send a picture here later when I'm in front of it.

Regards,

Cyrus

Here's a picture of the issue.  Notice the difference between the quality of display between the TV and the monitor itself.

Note:  There's no physical damage on the laptop's monitor.  

Hello Rishi,

Additional pictures and information have been sent to you via PM.  Please have someone contact me in order to process my warranty claim.

Thanks!

Even if you have the warranty transferred, it's not going to cover the screen replacement - this is impact damage to the LCD itself, which will be considered accidental damage.

@ejn63:  how can it be considered an accidental damage if there's no physical damage whatsoever on the LCD or even on the laptop itself?