Apps not Installing.

Hi KoolKid,

I will be glad to help you. Request you to answer the below questions:

(1) Is the issue happening with any particular application?

(2) Are you able to install applications/ programs from a disc?

You may try clearing the cache from Windows store by following the below steps:

(1) Press "Windows+R" key on the keyboard to open Run window.

(2) In the Run window type "wsreset.exe" and then click ok it will clear all the cache in Windows store

Note: This command resets the Windows Store without changing account settings or deleting installed apps. It’s a system and hidden file. WSReset.exe is usually located in the %SYSTEM% folder.

You may also refer the below link which might help:

http://bit.ly/URP06d  

Do reply with your findings.

It is for every program it just says pending forever. I went to the bit.ly link but couldnt find any solutions and clearing the cache didnt work :(

Hi KoolKid,

Request you to provide the system model along with the complete operating system version. I will then check and see what can be done.

I am having this same problem with my laptop. Have it updating apps for 36 hrs and still the little circle turning.  I am not able to get any of the games or music apps that came preinstalled on my laptap.

And can't get the chat or email to ask Dell what is wrong.

I tried the reset that you had posted and didn't help.

Thanks

Hi wsfox, what model of laptop do you have?

Hi wsfox,

Dell systems can be restored to Factory state in case there is any issue with the operating system. Please follow the steps mentioned below to restore the computer to Factory state.

1. Plug in the AC adapter.

2. Point to the right hand corner of the screen to bring up the charms bar.

3. Click Settings.

4. Select ‘PC settings, In the PC settings window, select ‘General’.

5. Once “General is selected, on the right side scroll down to click on ‘Restart Now’ under Advanced settings’

6. In the next screen click on ‘Trouble shoot’.

7. Click the Dell Backup and Recovery icon.

8. The system restarts and comes back up, click ‘Next’ on the Dell Backup and Recovery Screen.

9. The system would be checked to see if the smart repair option can fix the issue, click ‘Next’ once this is done.

10. You will be prompted to select the backup to be used, click the factory image option or select from one of the backups. Click Next.

11. You will be prompted to back up your files, if needed do so by selecting the option ‘Yes, backup my personal files’ (Make sure to have an external backup hard drive handy.) or select No, Erase my files.

12. The system goes ahead and completes the restore of the operating system. Click Restart when prompted.

13. Follow the on-screen instructions to setup the system with windows.

Note: Please backup your files before using the DVDs to recovery to factory state.

Do reply with your answers.

Did you ever figure out how to fix this problem? I just bought  mine about a month ago & I am having this problem now.