Audio, Video Playing Problem with VOSTRO 3450

Question

Hi all,

I have a vostro 3450 that I bought 6 months ago. For first, three month everything went excellent with 64 bit operating system (it was incredibly fast), but then I have had problems with audio and video playing.

When I play a video or audio, it is often stuck for a second or less than 1 second and sometime it affects other programs too. If I browse internet with a browser with a player running, the browser cannot perform nicely. If I pause the video or audio, then the internet browser work fine.

I thought this problem happens because of 64 bit OS because most of the players available for 32 bit OS. So I installed 32- bit Windows 7 Ultimate. But the same problems occurs again and again.

I checked online for solution and I did so many things to fix it, but failed.

Can anyone help me?

Thanks

Razor

Prateek K · Answer

Hi

I believe you are facing problems while watching online videos, I would suggest you to install latest flash player and shockwave player from the below mentioned link:

http://adobe.ly/IYBPv

Also, I would suggest you to Open Internet Explorer, click on “Tools”, click on “Delete Browser History” then click on “Advanced” and click “Reset”.

Ensure "Enable Hardware Acceleration" is unchecked, if not, right click on the video after opening video online. Then click on the first folder “Display”. Uncheck "Enable Hardware Acceleration".

Please reply if you have any further questions

Thanks & Regards
Prateek K
#iworkfordell

Sephiroth7 · Answer

Not indeed. I have actually been facing problems with the players that are installed in my PC. i.e. VLC, KPM, GOM.

Prateek K · Answer

Hi

Thanks for reply

I would recommend you to check in Safe Mode with Networking, follow the below mentioned steps to get in safe mode:

Restart the computer.
Keep tapping during startup until the Windows Advanced Options menu appears.
Press to highlight Safe Mode with Networking and then press .

If the problem still persists, I would suggest you to create a new user account and check.

Please revert with results

Thanks & Regards
Prateek K
#iworkfordell

Sephiroth7 · Answer

Hi,

Thanks. I did it, but same. I don't think this is a problem with my operating system because I re-installed windows 7, but the same problem persist.

I think this is a problem of driver or something like that.

Will I contact the shop where I purchased my Laptop?

Warmest

Razor

Prateek K · Answer

Hi

Thanks for reply,

I have escalated this issue to our engineering team and we will get back to you as soon as possible. I am sending you a private message; please click on my name highlighted in blue. On the next page, click the envelope icon and provide the system’s Service Tag and contact information so I may access your system records.

Please reply to my private message.

Thanks & Regards
Prateek K
#iworkfordell

Sephiroth7 · Answer

Hi, I have just sent you a private message. However, here is copy of what I sent you. Thanks

Thanks for your support. Please read the following section carefully so that you can learn preciously about my problem with PC.

PC: Dell Vostro-3450

PROBLEMS:

When I play any audio or video with VLC, KMP or WMP, the file stuck for 1 sec or less than 1 second. This problem also effect other program as well. Like MS Office, Firefox etc. these program often shows a status "NOT RESPONDING". Sometimes game stuck too.

I think this is problem with my drivers, or may be graphics card.

REQUESTED DETAILS:

1. Service tag: Service tag removed per privacy policy>

2. My contact number: Phone number removed per privacy policy>. Available 24/7. Email: Email id removed per privacy policy>. S K Y P E: Sephiroth1w

.3. OS: 32-bit Windows 7 Ultimate. Note: 64-bit W7 was installed previously. Then I installed 32-bit W7, hoping this would fix the problem. But sadly it's same. :(

4. Version of the player: WMP-12, the latest versions of KMP and VLC.

Look forward to hearing from you.

Warmest

Razor

Prateek K · Answer

Hi

Thanks for the reply.

I would suggest you to install drivers from the below mentioned links.

At the time of updating BIOS you will get current version and new version; in case both are same please do not update BIOS. Also make sure battery is more than 10% charge and AC Adapter is plugged in.

Please check your video card in device manager under display adaptor and install the relevant driver.

System BIOS: http://dell.to/QssVY8

Chipset: http://dell.to/SG1xnX

Video drivers: http://dell.to/QCVeEk

Audio drivers: http://dell.to/PwUMnH

Check how it works after updating drivers and revert.

Thanks & Regards
Prateek K
#iworkfordell