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April 21st, 2017 22:00

Audio problems

When I tried to play games on my Alienware gaming PC, I experienced NO SOUND when I played games or did anything outside of a internet browser. YouTube, browser games, etc work, but anything not on a browser displays no sound. I payed $1,800 for this computer, so can someone please help?

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13.6K Posts

April 23rd, 2017 06:00

So no sound out of the laptop's speakers or headphones when playing files on the hard drive, but both work fine with streaming audio? I can't think of anything that would cause that behavior, except maybe the media player you are using is not working right. You might try a different player. The hardware on the laptop seems to be okay.

You could try posting on the Alienware Club section of the forum and maybe someone there will have a better idea..

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