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61749
August 9th, 2012 01:00
BIOS Failed update - Block by Intel(R) Anti-Theft?
Hi All Dell Pro,
I saw an update for my Dell XPS 14 (XPSL421X) on date 7th August 2012, downloaded and try to run it for the update.
Update "Extracted" contents, it pop up a message immediately saying as follow:
Error
The system is currently under InterR Anti-Theft Technology 4.0 protection.
Please un-enroll the client (Intel AT Service, Computrace LoJackm or PC Theft Defense Service)
before perform BIOS update.
I had gone through the "Intel(R) Anti-Theft" technology sites (https://atservice.intel.com/login.action), when I check it "enroll now / register now" it says I already enroll, I also cannot retrieve back my email or password, by the way, I don't recall any enroll or registration for this. How shall I update the BIOS in this case?
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Charlie Seah
5 Posts
1
August 9th, 2012 23:00
Issue resolved, was caused by Absolute Software, Computrace LoJack pre-installed in the Dell Ultrabook, have to log in to LoJack and "temporary disable" the Intel AT service from there.
speedstep
11 Legend
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47K Posts
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August 9th, 2012 11:00
This forum will not tell you how to bypass Intel(R) Anti-Theft" technology security.
Charlie Seah
5 Posts
0
August 9th, 2012 19:00
Dear SpeedStep,
Thanks for the reply, I'm not gonna bypass the Intel(R) Anti-Theft, I think is good, I mean I own this laptop, I just want to make sure my laptop have all most up to date security / patches including BIOS. I just need to know either how I can retrieve my email (I can't recall I had enroll it at all) or how can I make this update in case of future. Call Dell or Intel?