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Backup
Dell Support Assist recommend backing up using a 16GB flash drive, so I did. Went through the prompts which took about an hour. Everything went fine. When I opened the "E" recovery in the USB drive, 2 folders, Bios, and Windows showed, but there were no files in the Windows folder.
What went wrong ?
ieee488
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December 16th, 2017 14:00
Using a 16GB USB flash drive usually creates a recovery "stick".
It isn't a backup of your hard drive.
djmarch
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December 16th, 2017 15:00
Yes...excuse the terms..."recovery"..... Either way, why is there no files in the Windows Recovery folder ?
ieee488
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December 16th, 2017 16:00
Take a screenshot of what is on your USB flash drive. Then maybe we can see what you are seeing.