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25555
August 8th, 2009 23:00
Battery not detected after reinstalling windows
Hi, I've just been given a dell latitude d610 and I reinstalled windows xp on it but now windows isn't detecting the battery.
I downloaded dell quickset but whenever I try to run the setup I get the error "unable to identify this system" and it closes (tried various versions but no luck with any).
I've also tried enabling the power icon in the system tray but it says ac power regardless if it's plugged in or not and 3rd party battery managent apps don't detect it either.
It's definately not a fault with the battery since it was working fine before the reinstall and it shows up in the bios and is charging properly.
Thanks for the help...
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ejn63
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August 9th, 2009 04:00
Did you install the Dell notebook system software and the chipset driver?
iainsmith
3 Posts
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August 10th, 2009 09:00
Yep both are already installed, although are you meant to be able to run the notebook system software? It installed and asked me to restart but didn't create any shortcuts and doesn't appear in add/remove.
iainsmith
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August 13th, 2009 01:00
No one have any ideas? It's really frustrating when it just cuts off without any windows notification that the battery's running low
Oh by the way I'm running XP Pro SP3, the date of the dell quickset is before SP3 came out, do you think this will be why the dell quickset wont install?
jeffgilkey
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September 4th, 2009 14:00
Oops, I meant to put this reply on a different post. I'm not sure what your solution is. I would reinstall freshly downloaded dell drivers for everything and any quickset. Or upgrade to Windows 7! (Which is awesome btw!)
jeffgilkey
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September 4th, 2009 14:00
I have the same problem but I think I have figured out why this happens. My battery life had been declining for a while. The battery was starting to get a little old. It finally got to the point one day where it didn't have enough battery power to finish the very-low-battery hibernate completely and it shut off during the hibernation process while I was looking for my AC adaptor. When I booted it up on AC power I noticed the red X on the battery icon in the tray. The battery would still charge fully but it still had the red X. It also would show no battery installed in the BIOS. I tried everything I could think of to get it recognized again but had no luck. We happened to have some old spare batteries for this model of laptop so I tested them out. Some of them were recognized but some were not. I chose to keep one of them that was recognized. The battery life on this one wasn't great but at least the indicator worked. Today I was doing some charge and drain cycles on the battery and I let the drain go too long. All in about two seconds, Windows informed me that I had 5% charge remaining, the battery indicator light on the laptop went from green to flashing amber and then the laptop shut down. When i booted back up, I had the red X on the battery indicator again. There must be something in the battery module that recognizes this type of ungraceful shutdown and, by design, flips some irreversible switch that causes it to no longer be recognized by the laptop. When this happens, the red X will show in the tray and the user will know that it is time to get a new battery. Makes good sense, I guess. If it can't complete the hibernation process when it is low on charge, then it's time to be replaced.