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Last reply by 11-02-2017 Unsolved
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Black Screen after boot

I’m using Dell Inspiron 7567, Im using my computer normally suddenly it just restarted, after the dell loading screen another black loading screen, i can only see my cursor and the loading loop and I cant even go to the Windows Log In screen, then i waited log in screen just flashes and restarts again. I need help my computer files and drawing files are due tomorrow

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Windows 10 is on the system ?

Please run diagnostic to check hardware on the system by following the steps below:

1. Power off the system. Remove all peripherals except AC adapter

2. Power on system, quickly start tapping the F12 continuously until you see Preparing one time boot menu in the top right corner of the screen. In the boot menu, stroll down to Diagnostic and then click on it.  After quick tests, click on Hard drive, and select Thorough Test Mode. Report back any error code.

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