Black Screen when power on

Question

I have a Dell XPS 15 L502X notebook. When I power on the computer doesn't jumped to the Dell startup screen but instead a black screen with the noise of the computer fan running at full power appeared. I have to power the computer on and off for 10 times before the dell start up screen showed and then windows started to show. Worst still, when windows start for a while before the desktop is loaded the screen went black again and I have to power it on and off for a few more times before it showed the windows launch startup repair or start windows normally screen after which I have to choose the start windows normally screen before I can start windows properly. According to Dell diagnostic all my hardware is working fine. I have also updated all my drivers to the latest version. What is happening?

PudgyOne · Answer

akka2001hk,

Do you happen to see the battery icon flashing orange and white? If yes, then the battery is the issue. When you start the computer, you'll need to press F1 to continue.

Also disconnect all usb devices and try starting the computer. If you have some devices connected, then the system will try to read those devices and may not start.

Rick

akka2001hk · Answer

Hi Rick

Thanks for your reply. However, the battery indicator does not flash orange. I bought a new battery 3 months ago cause the old one already died. So don't think it's the battery or the power cause if it is the computer won't start at all. I also have no USB etc connected to the computer during start up. It just the basic config.

LSUFAN51 · Answer

:emotion-2: Windows 10, 8, 7 or XP is on the system?

PudgyOne · Answer

akka2001hk, Restart the computer and press F12 at startup. Run the full diagnostics and report back any error messages. Rick

akka2001hk · Answer

Windows 7 Professional 64 bit

Locked Topics – Laptops General

Was this post helpful?