Hi exm52626,

The issue could be related to hardware or a software issue. Please click on the link blow for hardware troubleshooting.

http://bit.ly/1hh3V1X

If the test fails make a note of the complete error message, press “Y” to continue testing and reply back to us with the error message, if it passes then we will have to do a PC restore or to manually reinstall the Operating system.

Note: You will have to back up your data before performing a PC restore or manually reinstalling the Operating system. Click on the link below to perform PC restore or manually reinstall the Operating system.

http://dell.to/1pAunIO

And do let me know if you need more help

Diagnostics passed / Recovery CD did boot with a valid partition

Hi exm52626,

Is the system booting to the desktop without the recovery cd. If the issue exists then click on the link below and follow the steps. 

http://dell.to/TZvBn8

Ran Avira Antivirus off a boot disk--detected a virus

here is the scan report:

avira detected this item again/ as for booting stuck in cx00000098

Hi exm52626,

Since the system is not booting to windows and it’s infected with a Virus the best resolution is to restore the system to a factory state by doing a PC restore or manually reinstalling the Operating system.

Note: Backup your data before performing a PC restore or manual reinstallation of the operating system.

Click on the link below to perform PC restore or manually reinstall the Operating system.

http://dell.to/1pAunIO

this is a variable trojan / the url to the link

Article Not Found

• The chosen document is not currently available. Please try again later.

There seems to be a virus infection on your computer I would advise that you start your computer into safe mode and run a malware scan so that it removes the virus infection. Please follow the steps mentioned below to start the computer into the safe mode and run the malware scan.
1.                   Restart the computer.
2.                   As the computer boots, press when the Dell Splash Screen appears.
3.                   Scroll down to option ‘Safe mode with networking’ and Click on ‘Enter’ button.
4.                   This will boot you into the safe mode.
5.                   Please refer to the link below to download, install and execute it to run malware scan tool.
http://dell.to/15KymGK
6.                   After the scan finishes it should give the virus name please select the files and delete it and restart the computer to check for the issue resolution.
 
This will help us remove the virus infection however if the system is still not booting to windows the Operating system files have been corrupted so you will have to do a PC restore or manually reinstalling the Operating system.  And also please try using a different browser as you have issues opening the url to the link.

Click on the link below to perform PC restore or manually reinstall the Operating system.
http://dell.to/1pAunIO

Please let me know if this helps.

mcafee does not offer boot option any longer/ safe mode is not booting /

code 0xc00000098 continues/ bootloader at windows screen/ trojan is persistent

Hi exm52626,

Operating system files are corrupted due to Virus infection so you will have to restore the system to the factory state or manually reinstall the operating system and when you do that you will lose all the data on the system and the Virus infections will be removed.

Click on the link below to perform PC restore or manually reinstall the Operating system.

Note: backup your data before performing a PC restore or manual reinstallation of the operating system.

http://dell.to/1pAunIO

 Do reply back with the results.

tried to get to safe mode / blue screen

auto restart / disabled auto restart

error message:0x0000007B (0xFFFFF880009A97E8, 0xFFFFFFFFC0000034, 0x000000000000000000,0x000000000000000000)

Hi exm52626,

We need to manually reinstall the Operating system using the CD so please click on the link below and then click on Manual Reinstallation and then select the Operating system and then follow the steps.

http://dell.to/1pAunIO

And please keep us posted on the results.

attempted to reinstall/ came up with error

ran chkdsk /r /f  / came up with error code 50

trojan fake.av

malware.packer.gen

missing ntroskrnl.exe/ hal.dll

can you send me the quick restore cd's to restore system back to original factory settings?

Hi exm52626,

Please private message me with the below details so that we check see what can be done. To send a private message, click on my name and send private message.

1. First Name
2. Last name
3. Shipping address
4. Primary phone
5. Alternate phone number
6. Better time to reach you.