Unsolved
This post is more than 5 years old
10 Posts
0
12610
August 22nd, 2011 11:00
Blue Screen On Startup HELP.
Okay, I have this Dell Latitude D600, and it has Windows XP Professional on it. When I turn it on, it runs POST fine, but when it gets to the "Windows XP screen, the little blue thing doesn't even make it through the bar ONCE. Just as it's about to make it across for the first time, it blue screens. It says:
A problem has been detected and Windows has been shut down to prevent damage to your computer.
blah blah blah,
Technical information:
*** STOP: 0x0000007B (0xF8ACD528, 0XC0000034, 0x00000000, 0x00000000)
I can't boot into safe mode, or boot up at all. What I've done so far, is I've booted up with BartPE on a flash drive, copied the C drive onto an external, and plugged that into my D610 laptop and scanned it with AVG. I removed about 154 viruses from it. I scanned it with MalwareBytes' and Spybot, and now everything's clean. I scanned it with AVG anti-rootkit, and that came up clean too. So I went back to my D600 and I booted up BartPE again. I formatted the C drive to NTFS, then copied all of the clean, scanned files from the 500GB external hard drive back to the C drive, so now it's the same as it was before, just virus-free. I do not know where my Windows XP Professional disk is, but I used my Windows XP Home Edition disk to run a CHKDSK /p /r and it came up with a few errors. I do not know if it fixed them. So I tried bootconfig /rebuild. It told me there was an error in reading the windows installations or something, so that couldn't run. I don't know what to do at this point. Any suggestions?
Pichka
10 Posts
0
August 22nd, 2011 14:00
I have no clue where that is... I've tried to locate that several times. The BIOS version on the D600 is A16. I have no clue where the SATA configuration is.
DELL-Terry B
6 Operator
•
3.5K Posts
0
August 22nd, 2011 14:00
Pichka
If you not aware of it, this is a good article troubleshooting stop 0X7B errors
support.microsoft.com/.../324103
My guess is that you may have AHCI turned on in the BIOS. Go into the BIOS by starting the system while tapping F2. Choose the advanced tab and then SATA Operations and change it to ATA. Save changes and try to boot and see if you continue getting the Stop 0X7B errors.
Check support.dell.com for your model of hard drive and make sure that the firmware has been installed if possible.
support.dell.com/.../driverslist.aspx
If the problems continue you may wish to run diagnostics on the system. Start the system tapping F12 and choose diagnostics. See if you get any errors. If the diagnostics passes the drive then you may wish to consider running a manual reinstall of Windows.
TB
ejn63
11 Legend
•
87.5K Posts
•
321.3K Points
0
August 22nd, 2011 15:00
The drive is EIDE, so SATA doesn't apply. Run an extended hard drive diagnostic (F12 at powerup) whereupon you're likely to find the hard drive is bad.
Pichka
10 Posts
0
August 22nd, 2011 15:00
Okay, everything passed, but it says there's no diagnostic utility partition found and that I should boot off of my drivers and utilities CD...
ejn63
11 Legend
•
87.5K Posts
•
321.3K Points
0
August 22nd, 2011 16:00
With the exception of Toshiba, all the drive manufacturers have their own test utilities you can download - do that, and make a bootable test CD to test the drive.
DELL-Terry B
6 Operator
•
3.5K Posts
0
August 23rd, 2011 13:00
Pichka
Do you know if the hard drive on the system has ever been swapped out or is this the original hard drive that shipped with the system?
TB
Pichka
10 Posts
0
August 23rd, 2011 16:00
It's the original system drive.
DELL-Terry B
6 Operator
•
3.5K Posts
0
August 25th, 2011 10:00
Sorry for the delay Pichka. If the basic diagnostics passed, then the drive may be alright. You can download a diagnostic from the manufacturer as Ejn63 suggested to make sure. With all the work that you have done, I am going to suggest that you perform a manual reinstall of Windows.
http://dell.to/oIOG66
If you are concerned with the data on the system you may want to change the directory where the Windows files are copied and make a parallel install. That way no files are lost and you can clean up the excess files after the install is completed. Take a look at method four on the following link
support.microsoft.com/.../978307
Use this method to install Windows XP to a new folder (parallel installation) to either run two operating systems, or to access, repair, or retrieve data from a damaged disk.
If you still have not found your XP Pro if you are in the US use the form found on the following link to request reinstall media.
support.dell.com/.../backupcd_form
TB