Run Dell Diagnostics at bootup (F12)

Hi mpl9788,

Did you run the diagnostics as suggested by ieee48?

You may also watch this video Diagnose Hardware Issues on Your Dell Computer 

Also, did you install any new program or added any hardware to your computer? If yes, then uninstall it and check.

Try the Online Diagnostics and see if it helps. Choose Symptom -> Blue Screen Analyzer. Based upon the results of this analysis, you may choose to run the trouble-shooter to fix these errors.

i did the diagnostics at startup and it passed all the tests. i also tried the blue screen diagnostics and when i try to run the blue screen troubleshooter, a notification pops up saying "dell system detect has stopped working." The troubleshooter just says please wait and nothing happens.

Alien Autopsy says that it was this:

The "Intel(R) Mobile Express Chipset SATA RAID Controller" driver (C:\Windows\system32\drivers\iastor.sys) appears to have caused a crash.

What should I do now?

Hi mpl9788,

Thank for for the response. Try updating the following driver:

Intel Chipset Driver 
Intel Rapid Storage Technology Driver 

Let me know how it goes.

I updated the drivers. Now on the blue screen it says iastorA.sys instead of iastor.sys...

now it is back to saying iastor.sys. is there anything else that i can do? i am a college student and it is hard to get any work done with my computer restarting every fifteen minutes. Thanks

Hi mpl9788,

Try updating the BIOS of the computer from the following link http://dell.to/18u5iqc 

Please see Update your Dell PC's BIOS in 99 Seconds

thanks. i tried that but it is still doing the blue screen.

Hi mpl9788,

You may provide me the minidump files. Please follow the steps listed to provide the minidump files. We will decode this folder to understand the root cause of the issue that you have been facing:

Note: The minidump folders will be .exe folders. You will not be able to attach .exe files on this forum. Right click on each .exe folder and select 'Send to' and then select 'Compressed (Zipped) folder'. A zip file will be created which you can attach here.

In case you are unable to attach the dump here, then email me dumps on the email address. I have already sent it to you via private message.

what is your email address?

the zip file is too big to attach to this forum. what is your email address so i can send it to you?

Hi mpl9788,

I sent my email address to you via private message. I have sent it again. After you login to our community site, please click on the Messages to view the private message.

ok. i have sent you the minidump files. thanks for the help

Hi mpl9788,

I have reviewed the minidump files. The blue screen error seems to have caused by iaStor.sys+7dbc8 driver. 

Go to Control Panel -> Add or remove programs -> uninstall Intel Rapid Storage Technology Driver. Restart the computer and observe the computer for a day or two. Let me know the outcome.