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11702
January 19th, 2011 05:00
Blue Screen of Death - Driver Overran Stack
Computer: Dell Latitude E6400 (laptop)
OS: Windows XP; version 2002; Service Pack 3
I have been getting the Blue Screen of Death caused by a driver overran stack with greater frequency lately, including the last two times I’ve launched my machine in the morning. I ran BlueScreenView and the Event Viewer on Windows (System folder, not application) and got the following data:
Bug Check Code: 0x000000f7
Parameter 1: 0x625f6564
Parameter 2: 0x0000bb40
Parameter 3: 0xffff44bf
Parameter 4: 0x00000000
Caused by driver: OA001Afx.sys
BlueScreenView makes reference in the lower pane to another file: ntoskrnl.exe and goes on to indicate that the aforementioned driver is a Creative Labs sound driver, version 1.00.07.0003
With that kind of information, I had some confidence that I could get to the heart of the matter. I went on the Microsoft site to update any driver I thought was suitable, but I confess that it isn’t even clear to me what directory to place these in (dell\drivers\E6400 or \Windows\System32\drivers). Further to my embarrassment, when I go into my device manager, I can’t even identify my sound card. Under “Sound, video, and game controllers”, there are 8 items listed, including codecs, legacy drivers, media control devices, etc, and as I try to update each driver, it asks me to direct my search to a specific directory, which brings up my question above.
I have also seen references to the possibility that this driver is a Trojan of some sort. I did a chkdsk, and have run Spybot and Avast, and nothing has been picked up. The only hint in terms of new applications installed lately is that I updated my version of Skype. All told, from everything I’ve seen, I sense there is some kind of conflict with sound devices, but I can’t pinpoint it. Any help would be appreciated.
Telson A
3 Apprentice
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904 Posts
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January 19th, 2011 05:00
Hi
Uninstall the application 'Creative labs..' from add/remove programs. This will remove the driver itself
Let it restart and no check the device manager.
If you still have sound you are good to go, monitor the system for a day or two. If the sound driver is listed in other devices in device manager, i would still suggest you to monitor the system for a day or two.
As specified since you frequently started getting BSOD's. This should reduce or atleast stop completely. and if it does its a confirmation that there was something wrong with the sound driver.
After a day or two if you havent encountered any BSOD's and if you cannot get any sound then ONLY install the following driver for your system.
IDT Audio Software
Koonstheman
16 Posts
0
January 19th, 2011 06:00
Hi, Telson. Unfortunately, I do not have the means to do what you suggest. The simple reason is that this manufacturer does not show on my program list. It is - in theory - the manufacturer of the driver for one of my devices. Unfortunately, as I go down my list of devices under "Sound, video, and game controllers", and list their drivers, none of them point to the one which the diagnostic is point out as the problem (ie, Creative Labs). And as another person who had a similar problem mentioned elsewhere, Creative Labs' web site is utterly useless, and their email contact page conveniently refuses to load. The manufacturers I do show in my "Sound, video, and game controllers" are IDT and SRS Labs.
Both the Windows event log and BlueScreenView point to this file name OA001Afx.sys, with a file description of Advanced Audio FX Driver, file version 1.00.07.0003, but when I go to c:\windows\system32\drivers\OA001Afx.sys, and look at the properties of this file, it simply says that it is a system file that opens with an "Unknown Application". The file is dated 2009, so it hasn't been a recent addition.
Telson A
3 Apprentice
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904 Posts
0
January 19th, 2011 07:00
If you have IDT installed in the programs list, uninstall it.
Basically you have to remove any Audio devices/Software installed on the system, more than one software/driver installed for a device can be the cause of the bluescreen.
If you do not have IDT in programs list.
In device manager, right click on IDT/SRS Labs and uninstall.
Remove any audio device installed.