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moombaky

2 Posts

11947

January 5th, 2012 20:00

Bluray drive missing in My Computer

Bluray combo drive is missing in My Computer. Optiarc DVDRWBD BC-5540H and YJSTURQ QRW563G SCSI CdRom Device. Yellow exclamation marks in Device Manager for both. Getting following message on both.

Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)

Tray opens and closes fine. Spins up when disk is installed.

Unit is XPS L501X.

 

marco1969

2 Posts

January 24th, 2012 22:00

I have the same problem, you found the solution ?

moombaky

2 Posts

January 25th, 2012 07:00

Finally got hold of someone in Dell Tech that new what they were doing. They remotely removed some registry strings and that took care of my problem. Apparently some program entered some information into my registry and deleted my Bluray drive. Works fine now. Don't know what strings were removed. Sorry.

speedstep

11 Legend

 • 

47K Posts

January 25th, 2012 07:00

Upper and Lower Filters.

Your CD drive or DVD drive is missing or is not ... - Microsoft Support

Note This automatic fix only applies to Windows XP and to Windows Vista.

If your computer is running Windows 7, go to "Windows 7" under the "Let me fix it myself" section.

Windows 7

To resolve this problem on a computer that is running Windows 7, use the Hardware and Devices troubleshooter. For more information about how to open this troubleshooter in Windows 7, visit the following Microsoft Web site:

Windows Vista

  1. Click Start
    Start button
    , and then click All Programs.
  2. Click Accessories, and then click Run.
  3. Type regedit, and then click OK.
    User Access Control permission
    If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
  4. In the navigation pane, locate and then click the following registry subkey:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
  5. In the right pane, click UpperFilters.

    Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step 8.
  6. On the Edit menu, click Delete.
  7. When you are prompted to confirm the deletion, click Yes.
  8. In the right pane, click LowerFilters.

    Note If you do not see the LowerFilters registry entry, unfortunately this content cannot help you any further. Go to the "Next Steps" section for information about how you can find more solutions or more help on the Microsoft Web site.
  9. On the Edit menu, click Delete.
  10. When you are prompted to confirm the deletion, click Yes.
  11. Exit Registry Editor.
  12. Restart the computer.

Now go to the "Did this fix the problem?"section.

Windows XP

  1. Click Start, and then click Run.
  2. In the Open box, type regedit, and then click OK.
  3. In the navigation pane, locate and then click the following registry subkey:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
  4. In the right pane, click UpperFilters.

    Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step 7.
  5. On the Edit menu, click Delete.
  6. When you are prompted to confirm the deletion, click Yes.
  7. In the right pane, click LowerFilters.

    Note If you do not see the LowerFilters registry entry, unfortunately this content cannot help you any further. Go to the "Next Steps" section for information about how you can find more solutions or more help on the Microsoft Web site.
  8. On the Edit menu, click Delete.
  9. When you are prompted to confirm the deletion, click Yes.
  10. Exit Registry Editor.
  11. Restart the computer.

Now go to the "Did this fix the problem?" section.

Did this fix the problem?

Windows 7

Click Start
Start button
, click Computer, and then see whether the drive is listed.

Windows Vista

Click Start
Start button
, click Computer, and then see whether the drive is listed.

Windows XP

Click Start, click My Computer, and then see whether the drive is listed.

Is the drive listed?


If the drive is listed, try to play or access a CD or DVD.
If you can play or access a CD or DVD, you are finished with this article.

If you cannot play or access a CD or DVD, you may have to reinstall some programs. Some programs might not be able to use your CD or DVD drive until you reinstall those programs. If the problem occurs again when you install or uninstall those programs, contact the manufacturer of the program to see if an update is available that solves the problem. Some examples of programs that might be affected are:
  • iTunes software by Apple
  • Nero software by Nero Inc
  • Roxio Creator software by Sonic Solutions
  • Zune software by Microsoft
After reinstalling your programs, if you can play or access a CD or DVD, you are finished with this article.

If you still cannot play or access a CD or DVD, please see the "Next steps" section.

If the drive is not listed, remove and reinstall the existing drivers.

Remove and reinstall drivers


If the drive is not listed, remove and reinstall the existing drivers. To do this, follow these steps:

Windows 7

  1. Click Start
    Start button
    , and then click Control Panel.
  2. Click System and Security, click System, and then click Device Manager.

    Note If Control Panel is in Classic View, double-click System, and then click Device Manager.

    User Access Control permission
    If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
  3. In Device Manager, expand DVD/CD-ROM drives, right-click the CD and DVD devices, and then click Uninstall.
  4. When you are prompted to confirm that you want to remove the device, click OK.
  5. Restart the computer.
After the computer restarts, the drivers will be automatically installed

Windows Vista

  1. Click Start
    Start button
    , and then click Control Panel.
  2. Click System and Maintenance, click System, and then click Device Manager.

    Note If Control Panel is in Classic View, double-click System, and then click Device Manager.

    User Access Control permission
    If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
  3. In Device Manager, expand DVD/CD-ROM drives, right-click the CD and DVD devices, and then click Uninstall.
  4. When you are prompted to confirm that you want to remove the device, click OK.
  5. Restart the computer.
After the computer restarts, the drivers will be automatically installed.

Windows XP

  1. Click Start, and then click Control Panel.
  2. Click System and Maintenance, and then click System,
  3. On the Hardware tab, click Device Manager. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
  4. In Device Manager, expand DVD/CD-ROM drives, right-click the CD and DVD devices, and then click Uninstall.
  5. When you are prompted to confirm that you want to remove the device, click OK.
  6. Restart the computer.
After the computer restarts, the drivers will be automatically installed.

See if reinstalling the drivers fixed the problem.

Now try to play or access a CD or DVD.

If you can play or access a CD or DVD, you are finished with this article.

If you cannot play or access a CD or DVD, you may have to reinstall some programs. Some programs might not be able to use your CD or DVD drive until you reinstall those programs. If the problem occurs again when you install or uninstall those programs, contact the manufacturer of the program to see if an update is available that solves the problem. Some examples of programs that might be affected are:
  • iTunes software by Apple
  • Nero software by Nero Inc
  • Roxio Creator software by Sonic Solutions
  • Zune software by Microsoft
After reinstalling your programs, if you can play or access a CD or DVD, you are finished with this article.

If you cannot play or access a CD or DVD, please see the "Next steps" section.
If this method did not help you, you might want to use the Microsoft Customer Support Services Web site to find other solutions. Some services that the Microsoft Customer Support Services Web site provides include the following: If you continue to have questions after you use these Microsoft Web sites, or if you cannot find a solution on the Microsoft Support Services Web site, click the following link to contact Support:

More information

This issue may have occurred after one of the following situations:
  • You upgrade a computer to Windows Vista or install Windows Vista Service Pack 1.
  • You install or uninstall CD or DVD recording programs.
  • You uninstall Microsoft Digital Image.
You may see one of the following error messages:
  • One of the following error messages appears when you view the CD drive or the DVD drive in Device Manager.

    Error message 1
    The device is not working properly because Windows cannot load the drivers required for this device (Code 31).
    Error message 2
    A driver for this device was not required, and has been disabled (Code 32 or Code 31).
    Error message 3
    Your registry might be corrupted. (Code 19)
  • An "error code 39" error message.
  • A message that resembles the following appears in the notification area:
    Windows successfully loaded the device driver for this hardware but cannot find the hardware device. (Code 41)


marco1969

2 Posts

January 25th, 2012 22:00

Thank you, did work out !

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