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8 Posts

24563

August 25th, 2012 02:00

Can connect to router but not internet.

My dell xps17 used to work fine, it connected to the Internet within seconds of startup. We also have another dell laptop which has always worked fine too. However yesterday my laptop stopped receiving Internet connection. The other dell laptop and the iPad still connected fine. It can still connect to the router but no websites work. I did a Mcaffee virus scan and it found and removed a trojan, we googled it's name (on the iPad) and checked that mcafee had removed it completely. It did. I still cant connect to the internet on my laptop, but the router can still be connected to. I bought my laptop on the last week of April this year, It has: Windows 7 64bit Intel i5 6gb ram 555m 3gb graphics card About 700gb hard drive The other dell laptop also has mcafee, and many places on the Internet have suggested removing it. This seems like a bad idea because if it works I will have no protection against nasty viruses. Also when I got the laptop I paid for extended mcafee protection time, and it would be a shame to waste the 970 days that I've got left. Please help!

4 Operator

 • 

4.4K Posts

August 25th, 2012 02:00

Hi  tom288,

Welcome to the Community,

Recently due to one of the McAfee updates lot of users lost internet connection.McAfee has issued a fix to get this issue resolved.Refer to this link below and try the steps given in Workaround 2 :

http://mcaf.ee/s3b79

Hope this helps,

Thank You

8 Posts

August 25th, 2012 04:00

Thanks so much! I'll try that as soon as I can (going out right now)

8 Posts

August 25th, 2012 10:00

Internet works in safe mode, about to try workaround 2...

8 Posts

August 25th, 2012 10:00

I can't do workaround 2 with no Internet, should I save the file on the other dell laptop, put that on a memory stick, and run it on my laptop? Does the file require Internet access to run?

8 Posts

August 25th, 2012 10:00

I'll try doing workaround 2 in safe mode by the way.

8 Posts

August 25th, 2012 11:00

MVT turned realtime scanning off, then it said it found 5 problems, then it asked for a system restart. Doing that now...

8 Posts

August 25th, 2012 11:00

Quick scan complete! Thanks so much for your help! You saved my computer!

8 Posts

August 25th, 2012 11:00

I wasn't sure if I had to restart in safe mode, but I didn't. Internet works! Yay! I'm doing the quick scan that the website said to do. Thanks so much Roshan! 25% done...

4 Operator

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4.4K Posts

August 28th, 2012 02:00

You're Welcome.

Glad you got it working.

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