Great :emotion-21: the two are the same driver just bundled slightly differently; the first one was "Hard-Drive format" and the second one was "Update Package for Microsoft Windows". Both should work the same however I generally prefer hard drive format:
You already installed the Intel Chipset software that Manshu S linked to, right?
Right click on High Definition Audio Device and "Uninstall", but do not check the box to delete the files. See if you can now install the Realtek driver without first re-starting the laptop.
If that doesn't work then try this. Right click on High Definition Audio Device and "Update driver software". Don't let Windows automatically do it. Instead, browse to the folder where the Realtek driver was unpacked after downloading, and point to the WDM subfolder. c:\dell\drivers\xxxxxx\WDM
If neither of those tricks work let me know and I'll get a Windows installation expert to look into this.
Philip_Yip
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February 3rd, 2014 23:00
Okay so you definitely have the Realtek Audio was just checking. Do both versions of this driver fail?
http://ftp.dell.com/FOLDER01706440M/1/Audio_Driver_8F9KD_WN_6.0.1.7023_A00.EXE
http://ftp.dell.com/FOLDER01702753M/2/Audio_Realtek_W8.14_X01_A00_Setup-8F9KD_ZPE.exe
If not does R273 install?
http://www.realtek.com/downloads/downloadsView.aspx?Langid=1&PNid=24&PFid=24&Level=4&Conn=3&DownTypeID=3&GetDown=false
Philip_Yip
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February 4th, 2014 23:00
Great :emotion-21: the two are the same driver just bundled slightly differently; the first one was "Hard-Drive format" and the second one was "Update Package for Microsoft Windows". Both should work the same however I generally prefer hard drive format:
http://ftp.dell.com/FOLDER01706440M/1/Audio_Driver_8F9KD_WN_6.0.1.7023_A00.EXE - Update Package for Microsoft Windows
http://ftp.dell.com/FOLDER01702753M/2/Audio_Realtek_W8.14_X01_A00_Setup-8F9KD_ZPE.exe - Hard Drive Format
Again try both versions of the driver for the card reader and let me know the results:
http://ftp.dell.com/FOLDER01692810M/1/Chipset_Driver_7HRCT_WN_6.2.9200.39050_A00.EXE - Hard Drive Format
http://ftp.dell.com/FOLDER01687929M/2/Card%20Reader_Realtek_W8.14_X01_A00_Setup-7HRCT_ZPE.exe - Update Package for Microsoft Windows
Jim Coates
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January 31st, 2014 04:00
Hello. I have seen your other thread where you discussed this with Manshu S.
What items are listed in your Device Manager, under "Sound, video & game controllers"? (Type device manager in your search box.)
Here is an example screen shot:
cpg0777
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January 31st, 2014 21:00
sound is already working, bt cant install any Realtek drivers
,
Jim Coates
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February 1st, 2014 04:00
You already installed the Intel Chipset software that Manshu S linked to, right?
Right click on High Definition Audio Device and "Uninstall", but do not check the box to delete the files. See if you can now install the Realtek driver without first re-starting the laptop.
If that doesn't work then try this. Right click on High Definition Audio Device and "Update driver software". Don't let Windows automatically do it. Instead, browse to the folder where the Realtek driver was unpacked after downloading, and point to the WDM subfolder. c:\dell\drivers\xxxxxx\WDM
If neither of those tricks work let me know and I'll get a Windows installation expert to look into this.
cpg0777
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February 1st, 2014 23:00
Didn't worked..... :emotion-6:
Philip_Yip
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February 3rd, 2014 03:00
First of all version of Windows e.g. Windows 8.1 64 Bit or Windows 7 64 Bit?
Secondly can you provide the hardware IDs and driver version of all your audio devices, see the instructions here:
http://dellwindowsreinstallationguide.com/downloading-drivers-checking-hardware-ids-and-downloading-and-installing-dell-system-drivers-in-the-correct-order/checking-hardware-ids-in-the-device-manager/
cpg0777
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February 3rd, 2014 07:00
Win 8 , 64bit
Bluetooth audio device-
BTHENUM\{61118058-486c-4bb0-b4b8-ace4dcadec44}_LOCALMFG&0000
Cyberlink webcam virtual driver-
clwvd
High definition Audio device-
HDAUDIO\FUNC_01&VEN_10EC&DEV_0282&SUBSYS_10280598&REV_1000
HDAUDIO\FUNC_01&VEN_10EC&DEV_0282&SUBSYS_10280598
intel(R) Display audio-
HDAUDIO\FUNC_01&VEN_8086&DEV_2806&SUBSYS_80860101&REV_1000
HDAUDIO\FUNC_01&VEN_8086&DEV_2806&SUBSYS_80860101
cpg0777
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February 4th, 2014 21:00
yeah!! that worked! (2nd one) :emotion-2: thnkzzz alot....... need a working driver for the card reader too,
cpg0777
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February 5th, 2014 20:00
:emotion-2: wow.. 1st one succesfuly installed!!
Philip_Yip
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February 6th, 2014 00:00
Okay in that case the "hard drive" format works and Dell have broken something in the "Update Package for Microsoft Windows" installer.
Hence as I said I usually prefer the hard drive format.
cpg0777
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February 6th, 2014 07:00
thnkzzz.....:emotion-15: