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1 Rookie
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6 Posts
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2155
July 16th, 2016 12:00
Can't install nVidia drivers on E6410?
I have a dell latitude e6410, and when I try to install the nvidia video driver, it says I don't have a compatible system.
This is the driver I tried to install: http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=C87VT&osCode=W764&fileId=3275499594&languageCode=en&categoryId=VI
This is my log file:
[07/16/16 21:17:19] Update Package Execution Started
[07/16/16 21:17:19] Original command line: "C:\Users\Adnan\Downloads\Video_Driver_C87VT_WN_9.18.13.1193_A10.EXE"
[07/16/16 21:17:19] DUP Framework EXE Version: 3.0.93.1
[07/16/16 21:17:19] DUP Release: C87VTX00-00
[07/16/16 21:17:19] Intializing framework...
[07/16/16 21:17:19] logo.png
[07/16/16 21:17:23] User Command: attended
[07/16/16 21:17:23] DUP Capabilities Value: 8388607 (0x7FFFFF)
[07/16/16 21:17:23] DUP Vendor Software Version: 9.18.13.1193
[07/16/16 21:17:23] Local System/Model Compatible with this Package? Yes
[07/16/16 21:17:23] Local System OS Version: 6.1.1.0
[07/16/16 21:17:23] OS Compatible with this Package? Unknown
[07/16/16 21:17:23] Local System OS Language: Unknown
[07/16/16 21:17:23] Language Compatible with this Package? Unknown
[07/16/16 21:17:28] Identified Behavior : attended
[07/16/16 21:17:28] Temporary payload log file name: C:\ProgramData\dell\drivers\Video_Driver_C87VT_WN_9.18.13.1193_A10\DUPF759.tmp
[07/16/16 21:17:28] Translated Command Line : NVMUP.exe /v "/LOGFILE=\"C:\ProgramData\dell\drivers\Video_Driver_C87VT_WN_9.18.13.1193_A10\DUPF759.tmp\""
[07/16/16 21:17:28] Path : C:\ProgramData\dell\drivers\Video_Driver_C87VT_WN_9.18.13.1193_A10
[07/16/16 21:17:28] Identified Behavior : attended
[07/16/16 21:17:41] Append Vendor Software Log: C:\ProgramData\dell\drivers\Video_Driver_C87VT_WN_9.18.13.1193_A10\DUPF759.tmp
[07/16/16 21:17:41]
--- Start of Vendor Software Log ---
[07/16/16 21:17:41]
--- End of Vendor Software Log ---
[07/16/16 21:17:41] Vendor Software Return Code: 1633
[07/16/16 21:17:42] logo.png
[07/16/16 21:17:42] Name of Exit Code: ERROR_INSTALL_PLATFORM_UNSUPPORTED
[07/16/16 21:17:42] Exit Code set to: 5 (0x5)
[07/16/16 21:17:42] Result: FAILURE
[07/16/16 21:17:46] Open file: C:\ProgramData\Dell\UpdatePackage\Log\Video_Driver_C87VT_WN_9.18.13.1193_A10.txt
Any help? Thanks in advance.



ejn63
9 Legend
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87.5K Posts
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July 16th, 2016 13:00
Check your device manager -- how many entries do you see under Display Adapters? If only one, you have only Intel video.
The vast majority of these systems are Intel-only -- only if you ordered it with the hybrid video system will you have the nVidia GPU.
VolumeZ
1 Rookie
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6 Posts
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July 16th, 2016 14:00
Yeah, there's only one entry, so it's Intel I guess, can you link me to the intel driver? There are 3 intel drivers in the video section of the e6410.
ejn63
9 Legend
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87.5K Posts
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July 18th, 2016 09:00
Which OS? 32-bit or 64-bit?