I have 32-bit Vista and the download was 5 megs. I had a folder for R183394 in the drivers directory, but no files. The install file I downloaded went to the desktop. I did finally solve the problem. When I first tried to get the file I was using Chrome. I accidentally chose to use the Dell downloader, so the downloads failed all the time - and there is no way I am aware of to tell it to STOP using the Dell downloader. Once you pick it, you are hoses. So I switched to IE and slected Dell downloader again (why, I don't know). The downloads worked (correct size files in correct location) but they didn't run as explained above. Again - no way to stop using Dell downloader! So I went to Firefox, which has not been corrupted by Dell downloader and downloaded with browser. That one worked!
So the Dell downloader is lame on two fronts. First, it apparently corrupts the downloads, and second, once you select it for a particular browser you can't go back. I'd like to be corrected on that latter point though. Anyone know a way to get my Chrome back to where I can download via browser from the Dell site?
I didn't try the 7zip thing because I can't find a direct link to the zip file to download. It's always a "download" button that does something behind the scenes before giving giving you the file.
Once the BIOS has been successfully updated (of if the BIOS was already A05) I suggest going into control panel and programs and features, and uninstall quickset if it is listed there.
If you have saved the quickset download to the hard drive I suggest deleting the file just in case it is corrupted. Download it again from the following link and then try it again.
Thanks for the reply. I started to do the BIOS, but it turns out I'm already at that version. I do not have quickset installed anymore. It doesn't show up on the list of installed programs. I may have accidentally purged it at some point. I erased the file I had and redownloaded from your link. When I run it I get the message: "This self-extracting zip file is part of a multidisk zip file. Please insert the last disk of the set." Any other ideas would be great.
A few questions. Do you have 32 bit or 64 bit Vista?
The file you downloaded was 5 MB in size?
Did you download directly via your browser or did you use the Dell download manager?
Do you have a folder on your C drive called Dell and another one called Drivers?
Look in these folders for the R numbers. e.g. R183394, (it may be in a subfolder) which is the one you tried to download. The setup files should be in there, try to run them from there. Note also if you had Dell Quickset before you may have an earlier version (a different probably smaller R number). Check all the folders for any signs of quickset and run the installer from they folders.
If that fails, download and install 7zip (get either the 64 bit or 32 bit .msi file depending on your OS). Go to the place where you downloaded R183394 and right click it and select 7zip and then click extract, run setup from there.
If that fails try downloading this version of quickset
<ADMIN NOTE: Broken link has been removed from this post by Dell>
(assuming you are 32 bit) from the 1737. Although it doesn't say it is compatible it is a slightly newer version and may very well work.
Using ccleaner and removing all the history etc. in the browser may restore it. But yeah the Dell download manager is an awful invention, 9 times out of 10 it seems to mess things up.
Mastiff37
8 Posts
1
July 9th, 2011 11:00
I have 32-bit Vista and the download was 5 megs. I had a folder for R183394 in the drivers directory, but no files. The install file I downloaded went to the desktop. I did finally solve the problem. When I first tried to get the file I was using Chrome. I accidentally chose to use the Dell downloader, so the downloads failed all the time - and there is no way I am aware of to tell it to STOP using the Dell downloader. Once you pick it, you are hoses. So I switched to IE and slected Dell downloader again (why, I don't know). The downloads worked (correct size files in correct location) but they didn't run as explained above. Again - no way to stop using Dell downloader! So I went to Firefox, which has not been corrupted by Dell downloader and downloaded with browser. That one worked!
So the Dell downloader is lame on two fronts. First, it apparently corrupts the downloads, and second, once you select it for a particular browser you can't go back. I'd like to be corrected on that latter point though. Anyone know a way to get my Chrome back to where I can download via browser from the Dell site?
I didn't try the 7zip thing because I can't find a direct link to the zip file to download. It's always a "download" button that does something behind the scenes before giving giving you the file.
DELL-Terry B
4 Operator
•
3.5K Posts
0
July 7th, 2011 18:00
Mastiff37
If you have not already done so, I suggest updating the BIOS to A05. The BIOS update may be located from the following link.
support.dell.com/.../download.aspx
Once the BIOS has been successfully updated (of if the BIOS was already A05) I suggest going into control panel and programs and features, and uninstall quickset if it is listed there.
If you have saved the quickset download to the hard drive I suggest deleting the file just in case it is corrupted. Download it again from the following link and then try it again.
I hope that this helps.
TB
Mastiff37
8 Posts
0
July 7th, 2011 21:00
Thanks for the reply. I started to do the BIOS, but it turns out I'm already at that version. I do not have quickset installed anymore. It doesn't show up on the list of installed programs. I may have accidentally purged it at some point. I erased the file I had and redownloaded from your link. When I run it I get the message: "This self-extracting zip file is part of a multidisk zip file. Please insert the last disk of the set." Any other ideas would be great.
Philip_Yip
9 Legend
•
16.1K Posts
0
July 8th, 2011 15:00
A few questions. Do you have 32 bit or 64 bit Vista?
The file you downloaded was 5 MB in size?
Did you download directly via your browser or did you use the Dell download manager?
Do you have a folder on your C drive called Dell and another one called Drivers?
Look in these folders for the R numbers. e.g. R183394, (it may be in a subfolder) which is the one you tried to download. The setup files should be in there, try to run them from there. Note also if you had Dell Quickset before you may have an earlier version (a different probably smaller R number).
Check all the folders for any signs of quickset and run the installer from they folders.
If that fails, download and install 7zip (get either the 64 bit or 32 bit .msi file depending on your OS). Go to the place where you downloaded R183394 and right click it and select 7zip and then click extract, run setup from there.
If that fails try downloading this version of quickset
<ADMIN NOTE: Broken link has been removed from this post by Dell>
(assuming you are 32 bit) from the 1737. Although it doesn't say it is compatible it is a slightly newer version and may very well work.
Philip_Yip
9 Legend
•
16.1K Posts
0
July 9th, 2011 11:00
Using ccleaner and removing all the history etc. in the browser may restore it. But yeah the Dell download manager is an awful invention, 9 times out of 10 it seems to mess things up.
Glad you finally got it though.