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21092

September 2nd, 2017 05:00

Case splits open near the hinge when the lid is opened

I have a Inspiron 15 7559 and when i open the lid, the case starts to pull apart near the left hinge. Does any else have this problem or know to to fix it?

I had something similar happen with an old Toshiba laptop years ago.

4 Operator

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6.4K Posts

September 4th, 2017 08:00

It's very unfortunate you're experiencing this kind of problem with the computer but Dell has a laptop hinge policy listed at the top of the forum.

Dell Laptop Hinge Policy - General Hardware - Laptop ...

EDIT:

4 Operator

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6.4K Posts

September 4th, 2017 08:00

:emotion-2:

Now, I'd suggest you still contact Dell Technical Support in the link below or in your region and state your case to them. What do you have to lose? Yes or no to free or discounted  repairs. Good luck.

Contact Information | Dell US

8 Posts

September 23rd, 2017 15:00

Problem solved - It seems a few people have had this issue

I removed the back (just one screw) and the screws at the hinges were completely loose - tightened them and voila

3 Apprentice

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4.3K Posts

September 23rd, 2017 15:00

I will keep that in mind if it happens to me.  Was there any thread lock (blue stuff) on the screws?

8 Posts

September 23rd, 2017 18:00

Nope, not at all - the screws were pretty much falling out

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