ausGeoff
2 Iron

Casing Warped on Inspiron 17R 7720

During the three months that I've been using this laptop, the bottom half (keyboard) has gradually been warping diagonally. 

The front right rubber foot now clears my desktop by about 2mm, so that pressure on the wrist pad causes an annoying rocking motion.

Whenever I use it on a flat surface now, I need to put some sort of shim (like a couple of beer coasters) under it to stop the rocking.

This is yet another minor—but irritating—problem I've had with this $1300 machine.

—Not really good enough DELL.  Sorry, but you've lost me as a future return customer.

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9 Replies
ausGeoff
2 Iron

Re: Casing Warped on Inspiron 17R 7720

Anybody else got this problem with any other model DELL laptops' case warping?

It's really annoying if I'm using the laptop away from home—looking to find something to use as a shim.

Unless I'm using it at the pub of course LOL.

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ausGeoff
2 Iron

Re: Casing Warped on Inspiron 17R 7720

The DELL agent in India ignored my complaint about the warping case.

Didn't seem to know anything about it, and/or had never heard of this issue from any other user.

I can't believe that mine's the first ever DELL laptop to have this problem—more than likely an appropriate response  wasn't printed on his cheat sheet? 

—Does the DELL warranty cover warping of the case?

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Highlighted
090909
2 Bronze

Re: Casing Warped on Inspiron 17R 7720

wow, its been a WEEK, and no online DELL rep has replied your issue. SAD....

what can we say about DELL forums - "the self-service here is excellent" ???

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JimmyBlue76
1 Copper

Re: Casing Warped on Inspiron 17R 7720

I have the exact same issue Geoff - amongst the many others I have with this rubbish product.

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ausGeoff
2 Iron

Re: Casing Warped on Inspiron 17R 7720

...what can we say about DELL forums?

Uh... they're a minefield of  "responses" copied from a list of answer templates?

Display question—Template No. 26

Keyboard question—Template No. 35

Battery problem—Template No. 89

etc, etc, etc...

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palad1n
2 Iron

Re: Casing Warped on Inspiron 17R 7720

I have also noticed and i´am becoming very alergic to these copy&paste questions very often not related to problem customer describes.... second help we are given is... silence....

I beleive true support is present only in UK&US, but rest of us are doomed by outsourced help from india aka copy&paste "professionals"...

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ausGeoff
2 Iron

Re: Casing Warped on Inspiron 17R 7720

Do UK and USA users have access to tech support based in their own countries?

Is it only their poor cousins—like me in Australia—that have to struggle in dealing with Indian tech support agents?

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ghees
1 Copper

Re: Casing Warped on Inspiron 17R 7720

Can't speak for USA/UK but here in Canada we get telephone tech support from Mumbai. They could do an OK job if it were not for their penchant for passing the buck back and forth between divisions

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Sal D
1 Copper

RE: Casing Warped on Inspiron 17R 7720

Same thing has been happening to my 15r. I am still under warranty. How did you resolve the issue? 

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