Hello. You do not need an adapter to use headphones. An adapter is needed to use a microphone that has a TRS (tip ring sleeve) plug.
If your headphones are known to work when plugged into other devices but will not work when plugged into your combo jack, either the jack is defective or the audio driver is (unless you have Windows 10 which has all kinds of audio problems including the headphone jack not working).
Go to the Alienware 15 support page and use the blue "Change OS" to select your operating system, then download a fresh copy of the Creative audio driver from the Audio category. If the jack still will not work after installing the driver then contact tech support if the laptop is still under warranty.
Jim Coates
4 Operator
•
13.6K Posts
0
September 26th, 2015 21:00
Hello. You do not need an adapter to use headphones. An adapter is needed to use a microphone that has a TRS (tip ring sleeve) plug.
If your headphones are known to work when plugged into other devices but will not work when plugged into your combo jack, either the jack is defective or the audio driver is (unless you have Windows 10 which has all kinds of audio problems including the headphone jack not working).
Go to the Alienware 15 support page and use the blue "Change OS" to select your operating system, then download a fresh copy of the Creative audio driver from the Audio category. If the jack still will not work after installing the driver then contact tech support if the laptop is still under warranty.
Yanoha
2 Posts
0
September 28th, 2015 10:00
Thanks turns out it was a driver issue. Thanks for the help.