Please run the diagnostic tool to check the hardware on the system by following steps below.
1. Power off the system. Remove all peripherals except AC adapter
2. Power on system, quickly start tapping the F12 continuously until you see Preparing one time boot menu in the top right corner of the screen. In the boot menu, stroll down to Diagnostic and then click on it. After quick tests, click on Hard drive, and select Thorough Test Mode.
yes windows 10 is installed. I haven't really noticed if it happens on both battery or plugged in. The computer is not new, it is about 3 years old now, so unfortunately there is no warranty. I will use your suggestions from your first post when I go back home and have the laptop we are speaking of. I will get back to you
so, there were no problems in the diagnostic test. the issue does happen while the pc is plugged in, however, it seems to be less, but then again usually when i am using it on ac power it sits atop a desk or table, so it is moved less frequently. If it were just the screen flicker and not the touchpad disabling, i would think it is just a loose ribbon or something from the lcd into the motherboard. but why would this make the mouse disable itself randomly?
LSUFAN51
4 Operator
•
6.5K Posts
0
September 2nd, 2017 18:00
By the way, windows 10 is on the system? Does the problem occur only on battery power or AC adapter?
Also, the computer is brand new? You know if there's warranty on the system?
LSUFAN51
4 Operator
•
6.5K Posts
0
September 2nd, 2017 18:00
:emotion-2:
Please run the diagnostic tool to check the hardware on the system by following steps below.
1. Power off the system. Remove all peripherals except AC adapter
2. Power on system, quickly start tapping the F12 continuously until you see Preparing one time boot menu in the top right corner of the screen. In the boot menu, stroll down to Diagnostic and then click on it. After quick tests, click on Hard drive, and select Thorough Test Mode.
sullivandp1
4 Posts
0
September 5th, 2017 16:00
yes windows 10 is installed. I haven't really noticed if it happens on both battery or plugged in. The computer is not new, it is about 3 years old now, so unfortunately there is no warranty. I will use your suggestions from your first post when I go back home and have the laptop we are speaking of. I will get back to you
LSUFAN51
4 Operator
•
6.5K Posts
0
September 6th, 2017 06:00
We're looking forward to your update.
sullivandp1
4 Posts
0
September 6th, 2017 17:00
so, there were no problems in the diagnostic test. the issue does happen while the pc is plugged in, however, it seems to be less, but then again usually when i am using it on ac power it sits atop a desk or table, so it is moved less frequently. If it were just the screen flicker and not the touchpad disabling, i would think it is just a loose ribbon or something from the lcd into the motherboard. but why would this make the mouse disable itself randomly?
sullivandp1
4 Posts
0
September 8th, 2017 11:00
Any ideas?