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March 22nd, 2011 07:00
Computer frozen
I had a problem with my Dell laptop about a week ago. I was unable to get past the circular screen that kept wanting me to choose how to load. It kept freezing or rebooting the computer. I reformatted it using the Dell provided disk and then was able to treansfer the driver from my other computer to get onto the internet. In the process of reinstalling my security progam the computer froze and now I can get loged on but can not navigate as my mouse is not working and when I put and external mouse into the port it is not recognized. How can I get my mouse to move so that I can continue to restore the computer back to working order?
Gal geek
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ejn63
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March 22nd, 2011 07:00
If you didn't do so, run an extended hard drive diagnostic - it sounds very likely the root cause of the original and this problem is the same - a bad hard drive. F12 at powerup.
girl geek
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March 22nd, 2011 14:00
I am not sure how I can replace the HD since I only have a Windows repair program rather than the full program. My guess is that I need the full program to reload on a new HD. Please advise.
girl geek
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March 22nd, 2011 14:00
I just ran a hard drive diagnostic and it failed the DST short test. There was a code 1000-0146. Not sure what this means or if the computer can be saved.
ejn63
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March 22nd, 2011 15:00
If the system is under warranty, report the error to Dell and they will send you a replacement drive that should be preloaded.
If not, you will need a new drive and the Windows DVD/CD. You can get the latter from Dell - in the US, see
http://support.dell.com/support/topics/global.aspx/support/dellcare/en/backupcd_form?c=us&l=en&s=gen