kwr43
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Crackling speakers

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I have a brand new Inspiron 11 3000 series and there is a crackling noise coming from the speakers. How can I fix this?

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Jim Coates
5 Osmium

RE: Crackling speakers

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Your laptop would have have a Realtek audio driver pre-installed. Assuming that driver is still installed, switch to the Windows native audio driver to test the speakers.

1. Open the Device Manager (type devmgmt.msc in the Windows search box).
2. Expand the "Sound, video & game controllers" and right click on "Realtek High Definition Audio".
3. Select to "Update Driver Software".
4. Click on "Browse my computer for driver software".
5. Click "Let me pick from a list of drivers on my computer".
6. Put a check in the box "Show compatible hardware" if not already checked.
7. In the list of devices, click "High Definition Audio" (the native driver).
8. Click "Next".
9. On the Update Driver Warning box, click "Yes" (install the driver).
10. Restart the laptop if prompted. If not prompted, then no need to restart.
[To get back to the Realtek driver,  do it again but reverse the names in steps 1 and 6.]

If the speakers crackle even with the native driver then it could well be hardware failure. Contact tech support to have it repaired.

Jim Coates -- 15 years on the Dell Laptop Audio boards -- since 2/6/04 

23 Replies
Jim Coates
5 Osmium

RE: Crackling speakers

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Hello. Last week Dell released a bad update for Dell Support Assist and Dell Support Agent. Check in the list of programs in Control Panel>Programs & Features and if there uninstall those 2 items.

If that does not help then please reply back with your full model name such as 3138, 3148, etc.

Jim Coates -- 15 years on the Dell Laptop Audio boards -- since 2/6/04 

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kwr43
1 Nickel

RE: Crackling speakers

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Uninstall did not help. Inspiron model is 3147 and speakers have been crackling ever since I received the laptop 3 weeks ago

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Highlighted
Jim Coates
5 Osmium

RE: Crackling speakers

Jump to solution

Your laptop would have have a Realtek audio driver pre-installed. Assuming that driver is still installed, switch to the Windows native audio driver to test the speakers.

1. Open the Device Manager (type devmgmt.msc in the Windows search box).
2. Expand the "Sound, video & game controllers" and right click on "Realtek High Definition Audio".
3. Select to "Update Driver Software".
4. Click on "Browse my computer for driver software".
5. Click "Let me pick from a list of drivers on my computer".
6. Put a check in the box "Show compatible hardware" if not already checked.
7. In the list of devices, click "High Definition Audio" (the native driver).
8. Click "Next".
9. On the Update Driver Warning box, click "Yes" (install the driver).
10. Restart the laptop if prompted. If not prompted, then no need to restart.
[To get back to the Realtek driver,  do it again but reverse the names in steps 1 and 6.]

If the speakers crackle even with the native driver then it could well be hardware failure. Contact tech support to have it repaired.

Jim Coates -- 15 years on the Dell Laptop Audio boards -- since 2/6/04 

esperanzita
1 Copper

RE: Crackling speakers

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I have an Inspiron 2-in-1 7347 touchscreen laptop. This solution (changing to Windows' native audio driver) fixed the annoying crackling of one of my speakers. Thank you! 

 

emoticon.BigSmile.title

 

 

lonecitywolf
1 Nickel

RE: Crackling speakers

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Dear Jimco,

From the bottom of my heart, I thank you. I will never see you in person, and you are likely thousands of miles away from me as I write this message. You are a human being, with your own interesting life, and stories, values and experiences. But I will never know you for the person that you truly are. And that's okay. Not all relationships are meant to last a lifetime. But in this fleeting moment, you are in my thoughts, Jimco, because you kick ***. You, a complete stranger, has helped me, a complete stranger, without asking for reward or recognition. You dont seek fame, nor do you seek power. But you make the world a better place. I have spent DAYS trying to figure out how to resolve the issue with my crackling speakers. I was convinced it was due to some sort of signal interference, and it was beyond frustrating and irritating. It lit me on fire to hear crackling during my music. It ate away at my very soul. But, Jimco, after following your advice, you have changed my life. I uninstalled that silly Realtek driver, and I am a new, happier man, who will now listen to music in peace, and focus my attention on bigger problems facing this earth. In helping me Jimco, you have made the world a better place, and me, a better man. I thank you once again. Stay true, stay proud my friend. God bless you Jimco.

Jogendra Singh
1 Copper

RE: Crackling speakers

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if you in warranty period then change no other option

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cmbrodzina
1 Copper

RE: Crackling speakers

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I specifically created an account to echo this sentiment.  Worked like a charm.  

Jim Coates
5 Osmium

RE: Crackling speakers

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I specifically created an account to echo this sentiment.

Thank you for taking the trouble to do that. Also thanks to lonecitywolf for writing an amazing post.

Jim Coates -- 15 years on the Dell Laptop Audio boards -- since 2/6/04 

RE: Crackling speakers

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Thank you , it really improved a lot the sound of my dell 5567 bad speakers! impressive!