Cust and TECH support

FOR CRYING OUT LOUD!   I researched and thought this unit would handle my needs.   After 8 months of 'adjusting my habits' called Dell support for some 'PROFESSIONAL' help.

WRONG!  they crashed unit charged 258 to restore op system only to have MONTHS of ongoing problems since.   we handle or fix one ticket and create 2 more!   know two of the techs on a 'personal' level, we've spent so much time on phone together. . . 

DUG deeper into International Sites and forums . . THIS IS NORMAL M.O. AND COMPLAINT AGAINST DELL???

That's my MAIN problem?  I was under the impression DELL was a RELiABLE name!

WON'T REBUY OR SUGGEST ANY PURCHASE FROM DELL WHO ISN'T A EXCELLENT TECH THEMSELVES. . .  TOTAL GAMBIT. . .. . . it either works well or TOTAL TRASH   buy a lottery ticket better odds?