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25456
June 27th, 2015 08:00
D3100 dock with XPS15
Is it possible to operate the XPS15 with the D3100 dock with the laptop lid closed? I have a keyboard, display, and mouse connected to the D3100 and do not need to have the laptop open. I want to have the laptop in a stand so that it does not occupy a lot of desk space. Unfortunately if the laptop lid is closed it shutsdown. I cannot find a way to keep it operating with the docking station.
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DELL-Rishi
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2K Posts
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June 28th, 2015 17:00
Hi dclark15773,
What is the exact system model? What is the OS installed on the system? When did the issue start?
Have you checked the settings for laptop lid closed action - check the link - http://bit.ly/18BrGEu and set the lid closed action to do nothing.
If you have already tried that, then, Update the BIOS from support.dell.com - http://dell.to/1Pwntme - enter the service tag and select drivers and downloads and run the BIOS update.
Reinstall the display link drivers - http://bit.ly/1FJ2lk3 - choose your appropriate OS - from the vendor site
or use an older and more stable version - http://dell.to/1JtjkPn - from Dell support site
If it has worked before at some point, then try a system restore - choose your appropriate OS - http://bit.ly/1sYgmYS
If not, try creating a new admin account and test the system with that account - choose your appropriate OS - http://bit.ly/1gFVsr9
Keep us updated.