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September 4th, 2004 10:00
D505 not charging
Dear all,
i have a neew D505 laptop, but it's not charging as of today it was charging fine for the past three days, now it's giving a message when i start the machine that the power adaptor is not recognized....etc, i updated the bios from A05 to A06 but the same message occurd, also i downgraded to A03, the same happened, it is working on the AC power only even if removed the battery still working, but not charging, i need to find a soultion urgently.
i do appreciate your help
regards
AMK
i have a neew D505 laptop, but it's not charging as of today it was charging fine for the past three days, now it's giving a message when i start the machine that the power adaptor is not recognized....etc, i updated the bios from A05 to A06 but the same message occurd, also i downgraded to A03, the same happened, it is working on the AC power only even if removed the battery still working, but not charging, i need to find a soultion urgently.
i do appreciate your help
regards
AMK
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60 Posts
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September 30th, 2004 22:00
Hi,
You may have either a faulty motherboard, a faulty charger or a faulty plug. The battery could also be faulty.
The middle pin of the power plug (the thin one) carries data (to the best of my knowledge) so that the laptop can identify the adaptor and check that its the right kind.
If that pin is bent or missing then the laptop and the charger will not "talk" and charging will not take place.
If the motherboard is faulty, there may be a loose contact between the socket and the board (more unlikely).
If the adaptor itself is faulty, then you will need a new adaptor.
I recommend you:
- Test your charger with another laptop and test your laptop with another charger (if you can find another).
- If the charger is faulty, get a replcement on warranty. Failing that, you can get them in the Dell Shop for about £17.
- If the laptop motherboard is faulty, contact Dell and get them to replace your motherboard on warranty pronto.
- If you believe the battery is faulty, get Dell to send a replacement one on warranty. (This would be my first port of call)
You should also keep an eye out for BIOS updates- they can sometimes fix these issues.
Russell