The site you provided requires a username and password, but it won't accept mine (from this forum), and there's no way to create a new account. Any advice on how to proceed?

Hi jsecho03,

Please update the BIOS in the system using the link below.

http://dell.to/12XVCXc

Please connect the Ac Adapter while updating the BIOS and do not use the system until it restarts after the update. Once the BIOS is updated it should be working.

Let us know about the progress.

Hi jsecho03,

I am really sorry about this; please update the BIOS using the link below.

http://dell.to/11QlIoz

Please connect the Ac Adapter while updating the BIOS and do not use the system until it restarts after the update.

Let me know about the progress.

Thanks, this did resolve the problem.