So when i start it up it asks to run the repair or start normally, both of them eventually take me to the Starting Winodws screen and freezes. The laptop is a Dell Inspiron N5040. I dont have any windows discs but i tried to use a windows xp disc to boot the computer from the CD Drive and it wouldnt work. Any suggestions? Thank you in advance
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I would suggest you to run the Dell Diagnostics to check the hardware functionality. Power off the computer -> restart the computer, press 'F12' key on the Dell logo -> Select ‘Diagnostics’ from the boot menu.
Please share the findings.
Thank you, I ran the diagnostics and it said there was no known issue with my system but that there was another couple test that would take 30 minutes or so, so im running those too but so far it cant find any harware issues =/
So the test finished and found nothing wrong with the hardware... Any suggestions? Any discs i can use to wipe the computer and put new windows on maybe?
Try to perform PC restore using the following steps:
Note: This step leads to complete data loss including pictures, music files, videos, documents and applications. Please disconnect any external peripherals as well.
I Tried that and it just brought me back to the screen with repair computer or start normally, and they both do nothing. I then tried pressing f8 again and at the menu selecting System restore config or whatever, and then it eventually froze on a blank screen >.< I tried starting in last know good config that also didnt work.
You may provide the service tag of the computer and the name as it appears on the account via private message (click my username and then click Start Conversation) so that I can check the further course of action.
Hello I have tried the above solution initially it worked but after the 30 min test ,nothing changed.I mean that the screen stayed on the pre reboot assessment and nothing changed after 30 min.it was as if freezed on that screen itself..please suggest some solution.has my laptop crashed???is there a possibility???