DELL XPS L502X web cam issues

Hi SRIDARR,

Since you have mentioned that you have uninstalled and re-installed the webcam driver and webcam software, still the webcam is giving error that some other application is using it. This is because application like yahoo messenger, Skype, live messenger and facial recognition also uses the webcam. So please check whether these applications are using the webcam. In case you’re not using the facial recognition please uninstall it, suppose you’re using the facial recognition software please open the application and check if there is any update available? In case update is available please update the software, if there is no update available please uninstall and re-install the facial recognition software. Please use the link below to install the facial recognition.

http://bit.ly/9sK3DH

Before you uninstalling the facial recognition software please use the above link, register and check if there is facial recognition software available.

SRIDARR,

Thanks senthil and Rick for your help, but unfortunately still not yet got any positive result. I tried to SKYPE and dell webcam central, it says other user or application using the cam. but i have unistalled other applications. Please let me know how to find the applications in my system which use my web cam.

Thanks

sridarr

SRIDARR,

Go to Drivers & Downloads enter your service tag number, select your operating system. Under Input, you'll find the Quanta drivers for your webcam.

Rick

Hi Rick,

Thanks for your reply, yes i do have Quanta drivers in my laptop. its make me puzzle to see pop message stating that "it is using by other application or User"

but i have removed all applications like yahoo / gtalk/facebook . but still it says the same cause.

Is there any other web cam software to install in dellxps ?

plesae advise.

Thanks

Sridarr

Sridarr,

Does this happen if you restart your computer?

Rick

Hi Rick,

Yes this is happening even i restart my computer. I have uninstalled and re installed en number of times, still getting same message

Thanks

Sridarr

Some video software has the ability to check which camera it's attached to as well. That might be worth a look. 

I ask because FastAccess (the face recognition software) contains a "virtual camera" called "faCap" that is specifically intended to allow for other video programs to obtain video even when FastAccess is running in a mode that uses the camera full time. If you have FastAccess installed and running in a mode which uses the camera after login, you might need to go into your video app and switch it to use "faCap" instead. Most video apps will automatically attach to the first available camera, but some aren't as good as others. 

Hi

Thanks for the reply, i do not have anything in name of FastAccess in my laptop, please let m eknow if there is any alternate wayto find which application using webcam in system.

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