nancykol
1 Copper

Delay in delivery of laptop

 I ordered a Studio laptop on June 12 and was given an original delivery date of 6/30. After already getting several delayed delivery notices, I received a new one today. Currently, the new delivery date is July 26. I know that delays are typical around Christmas, but this seems like an unusually long delay. The computer is for my daughter who leaves for college on 8/18, so I am getting concerned about receiving it before she leaves. Has anyone else experienced long delays lately?

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3 Replies
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shailzila
1 Copper

Re: Delay in delivery of laptop

 

Hi NANCYKOL

 

I myself ordered my inspiron on 17th Aug and was assured delivery within a week. But after a week the dell status website started showing 6th Sep. When i called up the sales rep she had no idea about delay. I waited patiently , 6th Sep came and went, but no delivery. To add to utter confusion, the Dell status was now not giving any delivery date ... just "to be advised later".

When I called customer care (and that costed me helluva money, time and my patience) I have been told a different excuse everytime. But the case right now is, theres is no assurance on delivery, no proper communication till date .... and its already one month !

 

I dont know how to proceed in this matter

 

 

aartigautam
1 Copper

Re: Delay in delivery of laptop

Guys

what were you final experience Dell helped to resolve your concerns..

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nancykol
1 Copper

Re: Delay in delivery of laptop

My daughter's laptop arrived at the end of August, after she had already began college (and approximately 3 months after we ordered it). We had to drive it down to her the day it arrived, necessitating a 6-hour trip. Dell gave us free shipping on the laptop; this was basically the only assistance we received. Overall, it was a very frustrating experience.

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