Dell 968w AOI Printer

Hi GBPoer, 

Could you please let me know the error message that you get while configuring the printer.

In order to configure the printer driver with computer, uninstall the previous installation of printer. There are two ways you can configure the printer with your computer: USB Connection Setup and Ethernet Connection Setup.

To uninstall printer drivers completely:

Click on Start/Windows logo on desktop -- > Control panel -- > Programs and features -- > Locate Dell 968 printer -- > Right click and uninstall -- > Restart your computer (Make sure that printer USB cable is disconnected from the computer).

You can download the printer driver from the link: http://dell.to/RxRceA

Steps to download drivers:-

• Click 'Download file' to download the list to a folder you will designate.
• Click 'Save'. Then designate the folder you would like to save the files to.
• Once you have designated the folder you would like to save your files to, Click 'OK'.
• Selected downloads will automatically start downloading. Next is Installation.
• To start installation, Click Open folder. Right-click a downloaded file and select the option to ‘Run as administrator’.
• A small window will appear with 'Continue' and 'Exit' buttons, click 'Continue'.
• In the Select the folder where you want to unzip the files to window, click OK.
• If a message appears asking to create a folder, click 'Yes'. If a message appears asking to overwrite the folder, click 'Yes to All'.
• In the All files were successfully unzipped window, click OK.
• A new window will appear, follow the prompts that appear to finish the installation.
• Restart your computer.

USB Connection Setup:

• Connect the Dell AIO 968 printer to the computer using a USB 2.0 A/B cable. Close or ignore any Windows add new device wizards.

• Insert the Drivers and Utilities CD in the CD-ROM drive of the computer connected to the USB cable.
• The CD should automatically start. The following screen appears:

• Select Using a USB cable and click Next.

• Select I Agree with the terms of the License Agreement and click Next. 

• The Firewall Exceptions warning appears. Click Next to continue.

• Select the type of installation. Select Typical Install to install all the software and help files or select Advanced Install to select the software to be installed. Click Next to begin the installation.

• The software and driver installation begins. It can take several minutes for this portion of the installation to complete.

• After the software and drivers are installed, the Congratulations, Setup Complete screen appears. Click the Test Page button to print a test page.

• The printer software starts to search for applications that work with the such as photo software. This search takes about 5 to 10 minutes.

Try using your computer and see if it works. If issue still persists, you can uninstall the printer same way and follow the steps for Ethernet Connection Setup given below: 

• Insert the Drivers and Utilities CD in the CD-ROM drive of the computer connected to the Ethernet network. 

• The CD should automatically start. The following screen appears:

  (Click on image for enlarged view)

• Select 'Using an ethernet cable' and click 'Next'. 

• Select 'I Agree with the terms of the License Agreement' and click 'Next'. 

• The 'Firewall Exceptions' warning appears. Click 'Next' to continue.

• The installation program starts searching for the printer. After a few minutes, the search completes. The printer name and IP address is displayed.

• Enter your computer name and then click 'Next' to continue the installation

• Select the type of installation. Select 'Typical Install' to install all the software and help files or select 'Advanced Install' to select the software to be installed. Click 'Next' to begin the installation.

• The software and driver installation begins. It can take several minutes for this portion of the installation to complete.  

• After the software and drivers are installed, the 'Congratulations', 'Setup Complete' screen appears. Click the Test Page button to print a test page. 

• The printer software starts to search for applications that work with the such as photo software. This search takes about 5 to 10 minutes. 

For more information you can refer to link: http://dell.to/RBsywW 

Please reply for further clarifications.

GBPoer,

After that is corrected...

First run Delete Print Jobs to remove any stuck print job in the queue.

Disconnect the printer.

Start, control panel, programs and features, Dell 968w printer, uninstall.

Restart your computer. Make sure the printer is removed. Manual Printer Driver Removal

Download the Vista 32-bit drivers for Windows 7 32-bit or the Vista 64-bit drivers for Windows 7 64-bit. Install the Vista drivers in the Vista Compatibility mode You'll get a message, the printer is not connected. Connect the printer at this time(powered on).

Links to the drivers can be found at...

 Dell 968 & 968w All-In-One Printer owners thread (W7)

Remember virus programs and firewalls will block communications.

Rick

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