Please click on this link http://ow.ly/y0QNk which has steps and details where you can restore the computer to Factory Settings. Please complete the same and revert us with the results.
Thank you for your response, please let us know if you have the Dell Data safe Backup software installed on your computer. If so, you can try restoring your computer via the Dell Data safe Backup by clicking here http://ow.ly/y7Tia. Please complete the same and revert us with your results.
DELL-Munawar P
748 Posts
0
June 14th, 2014 04:00
Hi nhamey,
Welcome to the Dell Community Forum.
Please click on this link http://ow.ly/y0QNk which has steps and details where you can restore the computer to Factory Settings.
Please complete the same and revert us with the results.
nhamey
4 Posts
0
June 14th, 2014 16:00
Thank you for the link but the Dell Factory Image Restore option isn't showing on my machine.
DELL-Munawar P
748 Posts
0
June 17th, 2014 05:00
Hi nhamey,
Thank you for your response, please let us know if you have the Dell Data safe Backup software installed on your computer. If so, you can try restoring your computer via the Dell Data safe Backup by clicking here http://ow.ly/y7Tia. Please complete the same and revert us with your results.