Dell Inspiron 15 3521 keyboard issue

Hi Babita,

Thanks for your reply....

But solution did not work for my problem...

Whatever I am typing right now is from external keyboard only.. Typing working correctly on external keyborard but getting wrong characters mentioned in above forum when I type with my Laptop keys....

as per your suggestion I run ePSA Diagnostics also and it ran completely and successfully with no detection of errors.

But problem is still not resolved.

I tried running in Safe Mode but On pressing 'F8' during boot up, Safe mode is not appearing.

I am using Windows 8....

Please provide me solution soon.

Hi Akshay,

Thank you for your reply.

Since the external keyboard works fine when connected to your laptop though the internal keypad does not, the keypad needs to be replaced.

If the system is under warranty, please contact me through a private message by clicking on my name highlighted in blue. On the next page, click the envelope icon and provide your service tag and contact information (as mentioned below) so that I may access your system records.

• System Service Tag No.:
• Registered System Owner's Name:
• Shipping address:
• Telephone number/s:
• Email address:

However, if the system is out of warranty, then you may contact our Expired Warranty Support at the link below:

http://dell.to/12LmNBq

Please feel free to contact us in case of further queries.

Thanks and regards,
Babita S
#iworkforDell 

For easy access to drivers, manuals and product updates, please visit our Support Site .

Hi Babita,

My laptop is a brand new laptop...took it month back but started  using  it hardly 3 days back....

I don't think there should be any hardware issue...while handling laptop I remember I pressed 'fn' key with other key(which I don't remember) and after that I am facing a problem....

There must be silly typing mistake from my side due to which keypad functioning Incorrectly.

I still prefer any other solution before going for keypad replacement. Please let me know any other solution,if that also doesn't work then finally keypad replacement would be the only option. :(

Regards,

Akshay

Hi Akshay,

Thank you for your reply.

Please check the link I have posted earlier. There are steps for resolving the issue you are facing. Please check under the sub-link  "Troubleshooting a Keyboard or Touchpad Built Into the Notebook".

http://dell.to/11NSqg5

Try pressing   again to go back to normal operation.

Please keep us posted on the results so that we can assist you further.

Thanks and regards,
Babita S
#iworkforDell 

For easy access to drivers, manuals and product updates, please visit our Support Site .

Hi Akshay,

We hope the issue with the keypad has been resolved. In case the issue is not resolved, try the following steps:

• Verify that the Num Lock is not engaged.
• Check the keyboard layout settings in the Control Panel.
• Remove any docking stations or port replications.
• Remove all external peripherals.
• Remove all power sources (battery and AC adapter), press and hold the power button for 10 seconds, Reattach the AC power adapter, power the computer on.

Click on this link for steps to enter Safe Mode in Windows 8: http://dell.to/19mgDwp . Since I was not aware of the operating system you have, I requested you to tap F8 at startup to boot into Safe Mode, which does not work always in Windows 8.

As mentioned earlier, you can contact me through private message with details requested for, in case the issue remains unresolved.

Thanks and regards,
Babita S
#iworkforDell 

For easy access to drivers, manuals and product updates, please visit our Support Site .

Hi Babita,

My Issue is not yet resolved.

I had an Online Chat with Dell Technician and he remotely looked into my Pc and came to the conclusion that Keypad needs to be reseated first and if that doesn't work then Needs to be replaced..

Here is the Reference No. for the Session I had with Technician : Technician raised an International request for One Time On-Site Resolution as I am located in India and my laptop is not under International Warranty.

I was informed by the Technician that it will take 15-20 Business days to process my request

If by any way you can figure out the status of my request,Kindly let me know.

Thanks & Regards.

Akshay Mashelkar

Hi Akshay,

Please check the private message I have sent you and reply for further assistance.

Thanks and regards,
Babita S
#iworkforDell 

For easy access to drivers, manuals and product updates, please visit our Support Site .

Hi Akshay,

That is wonderful news. Thank you for letting us know that the issue is resolved.

Please feel free to contact us if you have further queries. We would be happy to help.

Thanks and regards,
Babita S
#iworkforDell 

For easy access to drivers, manuals and product updates, please visit our Support Site .