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Dell Inspiron 15 (3521) screen shutdown
Hi,
A couple of months ago I bought a Dell Inspiron 15 (3521) laptop. On several occasions, while being unused, the screen shuts down. Most of the times if I touch the touch pad, the screen comes up & works normally but sometimes it would not come up and continue to be black. Even pressing the power button doesn't help and the laptop has to be force shutdown by pressing the power button for long.
Below is the system history showing the RED colored "force shutdown" events
Not sure what the reason is but any suggestion would be helpful.
Thanks
Sandeep
Dell-Rajesh R
3.3K Posts
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June 30th, 2013 06:00
Hi Sandeep,
If the computer boots into windows, try a BIOS update from the following link:
http://dell.to/10sDzVc
Note: Plug your computer to a good, working wall jack before you update the BIOS. If you experience a loss of AC power or a significant voltage sag/spike during the BIOS flash, you will either have to buy a new BIOS chip or buy a new motherboard.
Refer the following link which has steps to resolve the issue:
http://bit.ly/9mLER1
Awaiting your response!
ohrisandeep
5 Posts
0
July 19th, 2013 05:00
Hi,
I updated the BIOS 20 days ago but the same thing has occurred just now. Not sure if it is a hardware or a software issue.
Sandeep Ohri
LAPTOP EXPERT
1 Message
0
October 2nd, 2015 05:00
Its a Hardware issue .. Don't waste your time into Bios and any software updates..,, just change your I/O controller chip on main board .. your problem will resolve permently