I would suggest a couple of steps which would help us isolate the issue. Please follow the steps mentioned below: 1. Releasing the flea power. -- Disconnect all the external peripherals from the computer including the battery and the ac adapter and release the flea power by pressing and holding the power button for 5 to 10 seconds. Turn on the computer and check.
2. Run the Pre-Boot System Assessment (PSA / ePSA) Diagnostics. It runs the test on the hardware components of the computer. Run the test and check if it gives any error code. Note down the error code and update me with the same, would let you know the next course of action.
Please try the steps and write back to us, would be glad to assist further.
i have a feeling it is a virus as my avg ran out last month, if it is a virus will it be easy to fix? &will i still have all my stuff on it? nearly in tears to be honest haha
If the system still recognizes the drive, it has not yet completely failed. If you need the data from the drive, proceed as above before it does - it's just a matter of time, and anything you do to the drive now could turn a recovery job that will cost less than $10 for a case into one requiring the services of a data recovery company, which can cost hundreds or thousands of dollars.
Remove the hard drive, mount it in an external case, and attach it by USB to a working system. Copy your data to the working system.
Then replace your hard drive with a new one - yours has failed. You should be able to recover some or all of your data from the drive, but you'll need to do it quickly before the drive fails completely.
DELL-Allan D
4 Operator
•
2.6K Posts
0
January 19th, 2013 18:00
Hello GRendall,
I would suggest a couple of steps which would help us isolate the issue. Please follow the steps mentioned below:
1. Releasing the flea power.
-- Disconnect all the external peripherals from the computer including the battery and the ac adapter and release the flea power by pressing and holding the power button for 5 to 10 seconds. Turn on the computer and check.
2. Run the Pre-Boot System Assessment (PSA / ePSA) Diagnostics.
It runs the test on the hardware components of the computer. Run the test and check if it gives any error code. Note down the error code and update me with the same, would let you know the next course of action.
Please try the steps and write back to us, would be glad to assist further.
_GRendall_
5 Posts
0
January 20th, 2013 01:00
thank you, it came up with....
error code 0146.
msg: error code 200-0146
msg:hard drive 0-self test log contains previous error(s)
_GRendall_
5 Posts
0
January 20th, 2013 03:00
i live in the uk, so how much is 10 dollars converted? i may just leave it to an expert as i have not a clue haha
_GRendall_
5 Posts
0
January 20th, 2013 03:00
what is an external case? only 15 and not a clue about laptops! haha. how do i know i the drive has failed completley?
_GRendall_
5 Posts
0
January 20th, 2013 03:00
i have a feeling it is a virus as my avg ran out last month, if it is a virus will it be easy to fix? &will i still have all my stuff on it? nearly in tears to be honest haha
ejn63
9 Legend
•
87.5K Posts
0
January 20th, 2013 03:00
One example of an external case that will work
www.newegg.com/.../Product.aspx
If the system still recognizes the drive, it has not yet completely failed. If you need the data from the drive, proceed as above before it does - it's just a matter of time, and anything you do to the drive now could turn a recovery job that will cost less than $10 for a case into one requiring the services of a data recovery company, which can cost hundreds or thousands of dollars.
ejn63
9 Legend
•
87.5K Posts
0
January 20th, 2013 03:00
Remove the hard drive, mount it in an external case, and attach it by USB to a working system. Copy your data to the working system.
Then replace your hard drive with a new one - yours has failed. You should be able to recover some or all of your data from the drive, but you'll need to do it quickly before the drive fails completely.